Pay rates

wireless-guruwireless-guru Inactive Imported Users Posts: 4 ■□□□□□□□□□
How come helpdesk pay rates are higher than desktops pay rates.


  • PlantwizPlantwiz Alligator wrestler Mod Posts: 5,057 Mod
    Probably because it is a 'painful' job to do for 8 hours a day. Kind of like working in a factory - factory workers get paid well above what a job needs to keep people there.
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
  • TransatlanticTransatlantic Member Posts: 120
    Also it can depend on how the Helpdesk is set up. Lately a lot more Help Desk positions could more properly be described as Service Desk positions viewed from an ITIL standpoint. These are set up now to actually own processes from beginning to end and have a greater project management role than they used to, instead of a more historical break / fix / escalate role.

    Also gotta agree, the job is painful to do, and so you need a little extra money to keep people in place icon_wink.gif
    "Mistakes have been made, others will be blamed."
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