Resumes Dos and Don'ts guide line for getting contacted



  • NOLAJNOLAJ Member Posts: 490
    [FONT=&quot]Jon Doe[/FONT]
    [FONT=&quot]123 Oak Dr.
    City, ST 12345
    (111) 444-4444
    [email protected][/FONT]

    [FONT=&quot] [/FONT]

    [FONT=&quot]I am seeking a full-time position in the field of IT Systems Administration.[/FONT]
    [FONT=&quot]Technical skills[/FONT]

    [FONT=&quot] [/FONT]

    · [FONT=&quot]Microsoft Windows 7 Configuration[/FONT]
    · [FONT=&quot]CompTIA A+[/FONT]
    · [FONT=&quot]CIW Foundations[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Software & Technologies Experience[/FONT]
    · [FONT=&quot]Windows Server 2000/2003/2008[/FONT]
    · [FONT=&quot]Windows 2000/XP/Vista/7[/FONT]
    · [FONT=&quot]Directory Services: Microsoft Active Directory[/FONT][FONT=&quot][/FONT]
    · [FONT=&quot]Database: MySQL and Microsoft SQL Server[/FONT][FONT=&quot][/FONT]
    · [FONT=&quot]Microsoft Office 2007/2010 Suite[/FONT]
    · [FONT=&quot]Microsoft Exchange 2007/2010[/FONT]
    · [FONT=&quot]VMware, VMware vSphere, and ESX server[/FONT]
    · [FONT=&quot]Blackberry Enterprise Server[/FONT]
    · [FONT=&quot]Cisco Unified Call Manager & Cisco Unity Services[/FONT]
    · [FONT=&quot]xMedius Fax Server[/FONT]
    · [FONT=&quot]Microsoft Sharepoint[/FONT]
    · [FONT=&quot]WYSE/HP Thin Client computing.[/FONT]

    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Systems Analyst[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Oct 2009 – Present[/FONT]
    · [FONT=&quot]Provide IT services to multiple multi-million dollar companies.[/FONT]
    · [FONT=&quot]Help Desk [/FONT]
    · [FONT=&quot]Monitoring network activity and troubleshooting when necessary.[/FONT]
    · [FONT=&quot]Creating/Modifying/Monitoring Active Directory accounts and Group Policy.[/FONT]
    · [FONT=&quot]Creating/Modifying/Monitoring Exchange accounts and policies.[/FONT]
    · [FONT=&quot]Creating/Modifying/Monitoring accounts in Cisco Call Manager.[/FONT]
    · [FONT=&quot]Monitor and maintain Windows Server 2000/2003/2008 environment while providing support via Microsoft Terminal Services and Remote Desktop.[/FONT]
    · [FONT=&quot]Windows 2000/XP/Vista support and maintenance.[/FONT]
    · [FONT=&quot]Monitoring and Maintaining Blackberry Enterprise Server.[/FONT]
    · [FONT=&quot]Purchasing and Ordering for IT department. [/FONT]
    · [FONT=&quot]Windows 7 deployment, support and maintenance.[/FONT]
    · [FONT=&quot]Imaging and deployment for WYSE/HP Thin Clients.[/FONT]
    · [FONT=&quot]Provide support for legacy applications.[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Helpdesk Technician[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]March 2006 - October 2009[/FONT]
    · [FONT=&quot]Provided support to on site and remote users.[/FONT]
    · [FONT=&quot]Created/Monitored/Maintained Active Directort accounts.[/FONT]
    · [FONT=&quot]Created/Monitored/Maintained Microsoft Exchange accounts.[/FONT]
    · [FONT=&quot]Installation of workstations, printers, and other network devices.[/FONT]
    · [FONT=&quot]Worked with Windows 2000/XP/Vista[/FONT]
    · [FONT=&quot]Worked with Windows Server 2003[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]
    WGU - MBA: I.T. Management --> Graduated!!

    WGU -
    B.S. Information Technology—Network Administration --> Graduated!!

  • NOLAJNOLAJ Member Posts: 490
    This was left off. Resume is 2 pages, not sure why the gap appeared above after technical skills.

    Thanks again.

    [FONT=&quot] [/FONT]


    [FONT=&quot]Western Governors University[/FONT]
    [FONT=&quot] [/FONT]

    · [FONT=&quot]Currently pursuing, anticipated graduation date: June 2012[/FONT]
    · [FONT=&quot]Bachelor of Science, Network Administration[/FONT]
    · [FONT=&quot]GPA: 4.00[/FONT]
    [FONT=&quot] [/FONT]

    [FONT=&quot] [/FONT]
    [FONT=&quot] [/FONT]

    [FONT=&quot] [/FONT]

    [FONT=&quot] [/FONT]

    [FONT=&quot] [/FONT]
    WGU - MBA: I.T. Management --> Graduated!!

    WGU -
    B.S. Information Technology—Network Administration --> Graduated!!

  • KillermacKillermac Member Posts: 93 ■■□□□□□□□□
    Just want to get a though on this is it just too much?

    Offer learning center support for *compay* students, members and instructors. Ensure that student publications, flying technical orders and training materials meet currency and are distributed. Perform the opening and closing of learning centers to ensure computer equipment is in operational order and classrooms are stocked. Install new lessons, computer based training aids, and presentation files on all classroom, sever and learning center computers. Interact with foreign students, instructors, *company* members, regarding technical inquiries. Troubleshoot various technical problems including presentation hardware, software functionality, user accounts and network logon issues. Collaborate with squadron mission planning officers to coordinate updates and troubleshoot technical issues with mission planning, debrief hardware and software. Prepare mission planning systems for deployment to remote locations. Assist*company personel* with lesson, syllabus, and test related questions. Perform quarter/yearly quality assurance audits on all simulators and squadron briefing rooms. Inspect publications, technical orders, and in flight presentation devices to ensure currency. Update new, revised lesson and courseware changes to *Company* instructor guides. Ensure that all ****** lectures and presentations are viewed by appropriate authorities. Destroy all proprietary/Sensitive publications, and material in accordance with *Company* standards.
    Killermac :)
    A+;Net+;XP,MCP, Security+, Win 7: 70-680
  • griffinalice29griffinalice29 Member Posts: 13 ■□□□□□□□□□
    I got my resume done by recruitment firms and the charges weren’t expensive. I got it for 20 $ max with all the features like resume writing, cover letter, recommendation letter formats etc. I got many calls when I floated my resume. My resume was an eye turner.
  • onesaintonesaint Member Posts: 801
    I'd be curious to know what firm(s) and how to land that great sounding package for under 20.00US.
    Work in progress: picking up Postgres, elastisearch, redis, Cloudera, & AWS.
    Next up: eventually the RHCE and to start blogging again.

    Control Protocol; my blog of exam notes and IT randomness
  • whatthehellwhatthehell Member Posts: 920
    Yes I second that. Could you please share who you used?
    2017 Goals:
    [ ] Security + [ ] 74-409 [ ] CEH
    Future Goals:
  • Corndork2Corndork2 Member Posts: 266
    What do people around here think about cover letters?

    Personally, I do not have an "objective" statement in the resume. However, I do write an original cover letter for each place that I apply to. I feel it shows initiative in making a resume that is tailored for the company that you are applying to. It shows that much more effort.

    Do any of you do the same practice?
    CompTIA: A+ (2009), Network+ (2009), A+ CE, Network+ CE, Security+ CE, CDIA+
    Mikrotik: MTCNA, MTCRE, MTCWE, MTCTCE VMware: VCA-DV Rackspace: CloudU
  • IvanjamIvanjam Member Posts: 978
    I too am a career changer. OK, here is the first draft of my resume, please feel free to tear it to shreds. I took the liberty of borrowing some stuff from MQuinn6 and from bermovick:)

    • Demonstrated ability to multitask and work calmly under pressure
    • Quick learner, able to master all aspects of a job with minimal training
    • Self-starter who can work both independently and in a team environment

    • Comptia A+

    • Installing and configuring Windows XP, Windows 7, FreeBSD 7.4
    • Experience using Microsoft Office Word and Excel, OpenOffice Writer
    • Maintaining a small departmental network consisting of a router and multiple switches
    • Experience building, troubleshooting and repairing computer systems
    • Developed programs in Fortran and C for medical applications
    • Proficient in medical image processing using Windows and UNIX systems
    • Ensured regulatory compliance of computer treatment planning systems

    • Responsible for ensuring service delivery and staff scheduling
    • Prepared and presented annual budget and annual report
    • Responsible for supplies and equipment inventory
    • Responsible for physical security and safety at worksite
    • Trained hospital staff in radiation safety procedures

    • Supervised a staff of 18 multidisciplinary professionals
    • Resolved customer service complaints
    • Resolved minor staff disciplinary issues

    Security Guard – ACME Security Services Jul 2011 – Feb 2012
    Security Guard – Golden Gate Bridge Security Inc Jun 2011 – Jul 2011
    Part-time Contract Mover – Movers-Not-Shakers 2008 – 2010
    Department Manager – Hospital for Sick IT Workers 2004 – 2008
    Radiation Safety Officer – Hospital for Sick IT Workers 1994 – 2008

    • AAS in Radiation Protection Science 1994

    • *Non-Spanish* language proficiency
    • Licensed amateur radio operator
    • OSHA (general industry safety and health) training
    • FEMA emergency management training
    Fall 2014: Start MA in Mathematics [X]
    Fall 2016: Start PhD in Mathematics [X]
  • Charles0778Charles0778 MCSE Security, Security +, CEH, Network +, A + Member Posts: 24 ■■■□□□□□□□
    Gonna post mine here as well seems to get a lot of hits still. Any help would be appreciated.
    Revised Charles S.doc
    Thank you,

    Charles S. Snedegar Sr.
    MCSE Security |Security + |CEH |Network + |A +
  • dajohnsodajohnso Member Posts: 11 ■□□□□□□□□□
    Good read, thanks.
  • cyberguyprcyberguypr Senior Member Mod Posts: 6,881 Mod
    Hey guys you may have better luck getting feedback if you post a new "Critique my resume" thread.
  • santaownssantaowns Member Posts: 366
    I used this to update my resume, thanks for your tips!
  • JDimmockJDimmock Member Posts: 7 ■□□□□□□□□□
    I have a general question about resumes. I apologize if it has already been asked...

    I plan to make a visual (maybe interactive?) resume for my website. Are you allowed to use company logos for the skills section? ie Windows/Apple logos for operating systems, etc

    My WGU Blog
    WGU: BS - IT
  • keenonkeenon Member Posts: 1,921 ■■■■□□□□□□
    it can be done just be sure you include the disclaimer ie " they own it". most companies allow you to use their logo in cases where you are a registered partner or a certification holder.
    Become the stainless steel sharp knife in a drawer full of rusty spoons
  • ginamiahginamiah Member Posts: 9 ■□□□□□□□□□
    I have a question, I have worked independently doing IT support for friends, family, referrals, etc. for over 15 years now. I started doing it in HS to earn some extra money and never stopped. How can I show this experience in my resume?
    This was all done off the record so there was never an official job title, start/end date, etc. Can I list it as experience? Thanks

    Here is my resume currently. Any suggestions? I'm trying to break into the IT field, either help desk or entry level networking.
    A skilled analyst with project management, network installation/troubleshooting, and customer relations experience. Proficient in troubleshooting multiple vendor hardware and software configurations in home and small office environments.

    • CompTIA A+
    • CCNA – Cisco Certified Network Associate (in progress)
    Professional Training
    • Microsoft Office 2010
    • Project Management
    • Completed Staff Work
    Technical Skills
    • Microsoft Active Directory/Group Policies
    • Microsoft Windows XP, Vista and 7: Installation, configuration and troubleshooting
    • Installation, configuration and maintenance of home and small office networks
    • Cisco IOS on routers, switches and firewalls
    • Building and configuring Windows based computers to customer specifications
    • Microsoft Office 2003, 2007, 2010: Installation / troubleshooting of Access, Outlook, Excel, Word, Publisher, and Power Point. Created and lead classroom instruction of Excel 2010
    Professional Experience
    • Associate Governmental Program Analyst (2012 – Present)
    State of California – XYZ Branch
    • Staff Services Analyst (2011 – 2012)
    State of California – XYZ Branch
    • Disability Determination Analyst (2010 – 2011)
    State of California – XYZ Branch
    • Office / Technical Support Manager (2009 – 2010)
    XYZ Copy Service
    • Assistant Estimator (2004 – 200icon_cool.gif
    XYZ Painting Inc.
    • California State University Sacramento – B.A. Economics
  • NavyITNavyIT Member Posts: 171
    Hi all,

    I was just working on my resume and thought maybe I could post it here to get some feedback and advice on what areas to improve. It is the first resume I have ever written and from what I can tell, my technical proficiencies area looks like a jumbled mess, but not sure how to better organize...I would appreciate any help! Thanks!

    Network Administrator

    Accomplished IT professional with demonstrated knowledge and success in network administration and hardware/software troubleshooting. Five years military experience has provided me with the necessary qualities desired by an employer such as reliability, punctuality, self-motivation and a strong work ethic. Able to adapt to situations and isolate problems and identify the root cause quickly. As a savvy technician and motivated self-starter, I have the proven ability to motivate teams and maximize productivity.

    Areas of Strength

    - Strong oral and written communications skills
    - Proven network planning and implementation
    - Proven disaster recovery planning and implementation
    - Detailed documentation of assigned tasks
    - Training end-users and providing support

    Technical Proficiencies
    Operating Systems: Windows 2000/XP/7/Server 2003, Cisco IOS

    Networking: Strong knowledge of the OSI Model, TCP/IP, SSH, DNS, DHCP, NAT, WINS, IMAP4, SMTP, TELNET, RIP, OSPF, EIGRP, VTP, VPN, PGP etc.

    Hardware: Cisco 2600 series routers, Cisco 2900 series switches, Alcatel switches, IBM and HP servers, SCSI, network and video cards as well as other internal computer components, scanners, printers and other peripheral devices. Other hardware includes Controlled Cryptographic Equipment such as KG-175/D Taclane, KG-84A/C, KIV-7, USC-43, etc.

    Software: Microsoft Exchange Server 2003, MS IIS Server, VM ESX Server, VSphere, Remote Desktop, McAfee anti-virus, McAfee EPO Server, HBSS, HIPS, IPS/IDS, ASA/PIX Firewalls, MS Office Suite, MS SharePoint, Acrobat

    Professional Experience
    United States Navy - Information Systems Technician (2009-2014)

    • Responsible for maintaining a LAN providing IP, e-mail and all other networking services to over 350 users on a daily basis.
    • Enforced IT policies which defined acceptable use of the organizations’ network.
    • As Host-Based Security System (HBSS) Administrator, I maintained the system and ran daily scans to identify security risks and workstation compliance allowing me to monitor, detect and counter cyber-threats within our organization.
    • Re-designed subnets within the organization to minimize wasted IP addresses and plan for future growth.
    • Provided VTC support for high-ranking military officials.
    • Operated and coordinated telecommunications systems including automated networks and a full spectrum of data links, circuits and other transmission media.
    • Introduced the accepted method used for all users within the organization to submit trouble tickets, utilizing Microsoft SharePoint.

    Education & Credentials

    Associate of Science in Computer Networking: Cisco (2012)
    Coastline Community College - Fountain Valley, CA

    Bachelors of Information Technology – Security (In Progress)
    Western Governors University – Salt Lake City, UT

    Current Certifications
    - CompTIA Security + ce
    - MCTS: Windows 7, Configuration
    - MCSA on Windows Server 2003
    - CCNA
    - CCNA: Security

    Recognized for trustworthiness, reliability and integrity as evidenced by the awarding of a Department of Defense Top Secret security clearance based upon a thorough background investigation.
    A.S. - Computer Networking: Cisco
    B.S. - Computer & Network Security
  • pertpert Member Posts: 250
    I'm no expert, but here's my 2cents

    I'd shorten your summary, its supposed to be a powerful statement, I'd tighten it up and use a few less fluff words like motivated self starter. Some of that is ok, just a bit too much.

    For your areas of strength, I'd start with the networking, not with communication skills, youre trying to sell your networking side.

    For the duties you have listed, you need to go into much more detail. "Responsible for maintaining a LAN providing IP, e-mail and all other networking services to over 350 users on a daily basis." doesnt tell me if youre a NOC guy, Senior Engineer, or guy who surfs the web.

    Under Technical proficiencies, start with the Cisco stuff, again sell the networking side first if your looking for a networking job.
  • coreyb80coreyb80 Member Posts: 640 ■■■■■□□□□□
    I've attached my resume for review/critiquing. Currently in school for my Associates in CIS and studying for my A+ to take the exam in January. Thanks in advance.Corey Brewer Resume 2012.doc
    WGU BS - Network Operations and Security
    Estimated completion: November 2021
  • morrowmsmorrowms Member Posts: 8 ■□□□□□□□□□
    I am thinking that I need to review my resume yet again. There are plenty of good tips here.
  • k.o.r.k.o.r. Member Posts: 13 ■□□□□□□□□□
    First of all, the advice here has been very helpful. But here's my question - I'm currently in the process of revising my resume and seeking an entry level help desk position. I held a help desk position for 1 year which ended in 2009. However, my experience since then has leaned more towards customer service with some basic troubleshooting than IT. Would this hurt my chances at getting a help desk position and how would I address this on a resume? Thank you for any help.
  • VegasVegas Member Posts: 4 ■□□□□□□□□□
    nice posts. a follow up on it for anyone looking to enter Las Vegas market on the strip, namely the casinos. Forget a follow up letter most times they wont even look at them. Way too many people trying to do it. Also, there are certain rules and protocols they use that may prohibit them from even receiving them in the first place.
    ALL jobs are done via computers and almost impossible to meet hiring mngr. until they make final decision and that can take months and as of this writing there very few casino and hotel IT positions available.

    depends on the city and company you are applying for. In Vegas they won't even accept a cover letter for casino or hotel jobs. No time to read them I think.
  • fivedollarcouchfivedollarcouch Member Posts: 73 ■■□□□□□□□□
    Vegas wrote: »
    depends on the city and company you are applying for. In Vegas they won't even accept a cover letter for casino or hotel jobs. No time to read them I think.

    hey, another vegas kid! and yep, pretty much every casino out here uses an automated web form and will only let you upload a resume, no cover letter. i imagine they get hundreds of resumes per position, if not more. very few IT positions right now, and lots of out of work IT people
    2013 goals (old)
    CCENT (passed) | CCNA | JNCIA-Junos | CCNA:Security | WGU Enrollment

    2013 goals (new job means new focus)
    CCENT (passed) | VCP5-DV (class 1st week of april, cert by end of april) | WGU Enrollment | CCNA | MCSA:Server2k8
  • RoyalRavenRoyalRaven Member Posts: 142 ■■■□□□□□□□
    Just read through the thread and noticed an item not mentioned yet. Didn't catch this for years on mine...

    If you have a latin term related to your degree, such as summa cum laude, magna cum laude or cum laude, they should be in italics and lowercase as they are foreign language terms.
  • Reef-TipReef-Tip Member Posts: 7 ■■■□□□□□□□
    I see that most people are leaving of Certification dates, I'm just wondering what evey one thinks about this.
    Because I have a lot in one year then I might miss a couple years before doning any more.
  • Hatch1921Hatch1921 Member Posts: 257 ■■■■□□□□□□
    Just wanted to say thank you to the Las Vegas residents for sharing your insight. I will graduate this summer and my wife and I have thought about relocating to Las Vegas. (Living in Phoenix) Who are the other major companies in town, other than the casinos? Would love to know more about your thoughts on the job market there.

  • methodicalmethodical Member Posts: 11 ■□□□□□□□□□

    BS in Engineering Technology
    From University of Memphis


    Currently pursuing


    Windows ( 98, ME, Vista, XP, 7,8.1 )

    LANs, WANs, Routers, Switches, TCP/IP, DNS, DHCP, Wireless, Cabling

    Cisco Switches, Routes , PCs/Laptops

    Relevant Experience
    University of Memphis – Network Technology Class Jan 2012 – May 2012
    · Implemented Small LAN using Static Routes, DHCP, NAT, RIPv1 and RIPv2
    · Made straight-through and cross-over Cat. 5e Cabling
    · Remote Access Switches and Routers using Telnet and SSH

    Work History
    Delta Airlines Aug 2006 to Present
    Memphis, TN

    Customer Service Agent
    Lift, load, unload, and transport baggage, mail, and cargo to and from aircraft. Duties also include operating ground support equipment such as tugs, conveyor belts and tow tractors. Practiced safety-conscious behaviors in all operational processes and procedures.

    What you think of my resume? Sorry the formatting is off.
  • mamendietamamendieta Registered Users Posts: 3 ■□□□□□□□□□
    Hey guys

    I am having trouble on what to put down for my Summary on my resume. I currently work part time as IT Support Specialist and will have AAS in Network Administration. Will be graduating next year and currently pursuing CCNA.
    Any ideas on building more on my Summary
    IT professional with demonstrated knowledge in Network Administration and hardware / software troubleshooting.
    Associate of Applied Science, Computer Networking and Systems Administration
    Texas State Technical College, Waco, TX (April 2014)
    Summary of Skills
    · Resourceful problem solving network issues in a timely and cost efficient manner.
    · Exceptional experience working in fast-paced, deadline-oriented environments.
    · CCNA Academy: Pursuing CCNA Certification, over 160 hours of hands-on experience in working with Cisco equipment.
    · Networking Technologies: RIPv2, OSPF,VTP, SPT, TCP/IP, DNS, DHCP, SSH, Telnet, Wireless Networking
    · Operating System: Windows Server 2012/2008, Windows 8/7/XP Pro, Red Hat Enterprise
    · Virtualization: VMware and Hyper-V
    Professional Experience
    Network Technician Intern
    Computer Graphics Division, Texas State Technical College 05/2013 – Present
    · Diagnose network failure that results in unavailable service and take appropriate steps to correct them.
    · Cable management, troubleshooting, maintaining and installing desktops, switches, printers, and CCTV cameras attached to the network.
    · Investigating and resolving software and hardware problems system wide.

    IT Support Specialist I
    05/2012 – Present
    · Perform routine computer operation tasks including mobile laptop update, troubleshooting hardware and software problems for users.
    · Provide computer help desk support provided via desk-side and remote access through utilizing Microsoft Remote Desktop and DameWare remote access software with end-users.
    · Hardware install and maintenance for desktops, laptops and printers.
    · Documenting help desk tickets/resolutions using Track-It IT software.
  • paul78paul78 Member Posts: 3,016 ■■■■■■■■■■
    @memendieta - Welcome to the TE forums - you may be better off if you post your resume review request in a new thread. I personally believe that your Summary section is fine. I am not a proponent of lengthy summaries. That is a section is that skimmed in favour of the Experience section of a resume.
  • Sounds GoodSounds Good Member Posts: 403
    Is putting education after Certification and Experience a good idea if the degree is not in a related field?
    On the plate: AWS Solutions Architect - Professional
    Scheduled for: Unscheduled
    Studying with: Linux Academy, aws docs
  • Bigmacattack7Bigmacattack7 Member Posts: 10 ■□□□□□□□□□

    Personally my resume format is:

    Name and Contact Info

    Certs (Most relevant first to last)

    Clearance (if you have one)



    Work experience

    Technical Skills

    Core Strengths

    Technical Training

    References upon request

    My Senior Cyber Security Manager has seen thousands of resumes pass her desk, and that was her advice to me. Think of what is the most important thing to an IT business. If you have a lot of certs (especially higher tier certs) then that is your most important value as that will specify to the employer what your specialized skills are. If the job requires a clearance (Top Secret) that would be second and Education would be third as that validates your base and keeps the door open. Work experience is overall the most important but for someone who is looking through a bunch of resume's they are vetting you on the top three first before they take the time to review your work experience. The Technical skills and Core strengths are just additives that MIGHT put you over another candidate who is similarly qualified. Spelling mistakes can instantly put your resume in the trash as well.
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