Caller Id unknown for just AT&T?
phoeneous
Member Posts: 2,333 ■■■■■■■□□□
This may very well be just a carrier issue but when our h.323 gw calls any at&t pstn number, the caller id shows up as unknown. However with any other major carrier, our number shows up correctly. Thoughts?
Comments
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shodown
Member Posts: 2,271
Unknown number or unknown call type?Currently Reading
CUCM SRND 9x/10, UCCX SRND 10x, QOS SRND, SIP Trunking Guide, anything contact center related -
shodown
Member Posts: 2,271
Thats a provider problem.Currently Reading
CUCM SRND 9x/10, UCCX SRND 10x, QOS SRND, SIP Trunking Guide, anything contact center related -
phoeneous
Member Posts: 2,333 ■■■■■■■□□□
Thats a provider problem.
Digging into this a little further and I think it's because the gateway is isdn map address . plan unknown type unknown from the pri interfaces. Could this be why? I was on the phone with carrier support and they suggested changing the plan to isdn and type to national. -
shodown
Member Posts: 2,271
I usually use unknown for all outbound calling except for Intl which they are a little picky on. I'm not sure why is causing those problems, but all outbound caller ID should be handled by the carrier with the name.Currently Reading
CUCM SRND 9x/10, UCCX SRND 10x, QOS SRND, SIP Trunking Guide, anything contact center related -
chmod
Member Posts: 360 ■■■□□□□□□□
Thats true, the outbound caller ID should be handle by the carrier.
Most likely this is a carrier issue.
