Caller Id unknown for just AT&T?

phoeneousphoeneous Go ping yourself...Member Posts: 2,333 ■■■■■■■□□□
in CCNP Collaboration
This may very well be just a carrier issue but when our h.323 gw calls any at&t pstn number, the caller id shows up as unknown. However with any other major carrier, our number shows up correctly. Thoughts?
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  • shodownshodown Member Posts: 2,271
    Unknown number or unknown call type?
    Currently Reading

    CUCM SRND 9x/10, UCCX SRND 10x, QOS SRND, SIP Trunking Guide, anything contact center related
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  • phoeneousphoeneous Go ping yourself... Member Posts: 2,333 ■■■■■■■□□□
    The caller id on the recipient just says "unknown".
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  • shodownshodown Member Posts: 2,271
    Thats a provider problem.
    Currently Reading

    CUCM SRND 9x/10, UCCX SRND 10x, QOS SRND, SIP Trunking Guide, anything contact center related
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  • phoeneousphoeneous Go ping yourself... Member Posts: 2,333 ■■■■■■■□□□
    shodown wrote: »
    Thats a provider problem.

    Digging into this a little further and I think it's because the gateway is isdn map address . plan unknown type unknown from the pri interfaces. Could this be why? I was on the phone with carrier support and they suggested changing the plan to isdn and type to national.
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  • shodownshodown Member Posts: 2,271
    I usually use unknown for all outbound calling except for Intl which they are a little picky on. I'm not sure why is causing those problems, but all outbound caller ID should be handled by the carrier with the name.
    Currently Reading

    CUCM SRND 9x/10, UCCX SRND 10x, QOS SRND, SIP Trunking Guide, anything contact center related
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  • chmodchmod Member Posts: 360 ■■■□□□□□□□
    Thats true, the outbound caller ID should be handle by the carrier.

    Most likely this is a carrier issue.
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