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Almost done preparing for ITIL V3 Foundation
I'm half way done reading some ITIL V3 Foundation textbook. Amazon.com: Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book (9781439226339): Brady Orand: Books This textbook is quite detailed and overloaded with facts and info. I'm just curious if this book is sufficient to prepare for…
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Doing ITIL V2 Service Manager
Hi folks, Would like to have your valuable inputs on doing ITIL V2 SM certification. It has been already published that the course will be retired by 31st august 2010. 1. Is it the right time to enroll for the course ? 2. Do we have sufficient time to do our preparation to take the exam before august ? 3. what is the…
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Passed ITIL - No pin/certificate received.
Hi I passed the ITIL v3 Foundation exam about 3 months with Prometric, and just realised today that I never got an email or anything from ITIL/EXIN. Do I have to request a pin and certificate, or should it arrive by itself eventually? Thanks
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Passed Foundations on Dec. 2
I passed today! My score is nothing to brag about (75%) but I don't feel too bad about that because I was extremely busy lately so study time was rare, rushed to have it complete by this date because year end reviews begin tomorrow, and I have a chest cold. Without The Art of Service book and the online material I…
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ITIL V3 Foundations
Hi, I am very interested in this ITIL V3 Foundations Certificate. The reason I am interested in this certificate is primarily because I graduated with a degree in IT management. I read information regarding the ITIL and the material looks like the things I have been learning from my program (frameworks, change management,…
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ITEL v3 Transcender sucks!
I purchased a study guide from Transcender for ITEL v3 and have been studied for months (everyday). On my exam day, I felt 100% confident. When I saw the actual exam, there is only 1 or 2 questions that similar to Transcender study guide and the most of the questions I have no idea where they came from! I obviously failed…
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I have been ITILised...
Boy, am I glad to have this out of the way. This was my second shot at the ITIL v3 exam, first time I scored a miserable 23/40. This time a much more respectable 35. I did the 3 day ITIL course again (boss insisted) and made a lot of difference to my overall understanding of the subject. It now makes more sense how the…
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ititl funduation v3
Hey I want ask about the iTil fun v3 Certification ? The best institute in Riyadh or Dubai offers a course to rave Traning & certificate . Thanks
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Book for Itil Foundation Exam!!
Guys what do u think about this book ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course (Paperback)?? Amazon.com: ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course (9780980485240): Tim Malone, Michael Wedemeyer, Gerard Blokdijk: Books If you have a different…
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Experience with New Horizons ITIL trainings
Dear all, Does anyone have experience with the (German) New Horizons ITIL trainings? Will have some this year/early next year and would like to share experience. Cheers.
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passed my ITIL v.3 Exam!
Passed with a 73% 29/40 correct wooot! Now what?
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ITIL Exam
Hi everyone, I'm going to start study for the test on Monday, November 23rd. My goal is to take the exam no late than January 10th, 2010 Here is the plan!!! - Read the official book - Watch a few youtube free lessons - Take free practice exams and make sure I get around 80% Any good tips, sites and extra information? Thank…
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ITIL help needed
Hi Guys, Im writing ITIL V3 foundation exam on 18 Nov, does anyone have any tips regarding passing this exam, practice questions that have helped yoll etc. Any help would be greatly appreciated... Thanks.
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So im giving the ITIL a shot
even though after watching the cbt, i think i kinda liked it, although i still dont really know what i just saw. seems like a lot of common sense wrapped up into corporate speak? either way, does anyone know of any practice questions for the v3 foundations? or if there is any way you would suggest i can see if im ready to…
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Confused!!!
I am going to go for all the Roadmap Itil Certs!! But I am kinda confused on which are the certifications and how many tests that I have to take in order to get the cert... What I have read in order to get the Itil foundation you have to pass one test, please help with the otherss.....
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ITIL Intermediate Capability Stream: Operational Support and Analysis
I completed this one this morning. Passed with a 90%. Based on my experience with the RCV exam http://www.techexams.net/forums/itil-certifications/44724-itil-intermediate-capability-stream-release-control-validation.html , I was prepared for a really tough exam. However, IMO this was not nearly as difficult as the RCV…
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ITIL V3 Foundations tomorrow and I do not feel prepared but have no choice!
I work in Desktop Support and my job is making me, my co-worker, my “helpdesk manager” and the director of IT get certified in ITIL V3 Foundations. I guess this is a department goal that comes from pretty high up and is becoming more common these days for companies IT departments to have. At first I am thinking of cool a…
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Confused regarding ITIL
Hi, I need some career advice. I have almost 6 yrs of exp in legacy systems(MFs/VMS). Prod support and maintainence (4yrs) Devleopment 1yr and testing 1 yr. I am not greatly enthralled by promotions but want to get out of regular coding/testing/fixing works. I advised by couple of very senior people to go for…
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My ITIL Journey
Hi I have already passed the Exin EX0-101 Itil Foundation Version 3 on June 8, 2009, 85% Grade. My self-study Walktrough: 1. Read the official intro: (it's free) You will find it on the EXIN website 2. Take some CBT training 3. Read the book "Introduction to ITIL Service Lifecycle eBook", ISBN: 9780113311002. 4. [edited by…
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Free ITIL practice questions
For those taking the ITIL exams this year. This site has free ITIL practice tests with questions from the whole of the ITIL subject material. Take a look over at: Free ITIL Practice Test | Accelerated Ideas We all love FREE!!
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Studying for ITIL v3 Exam
So I'm taking the ITIL v3 Exam within the next few months. I just got this "Self-Paced E-Learning" course through Global Knowledge: ITIL Training IT Infrastructure Library ITIL v3 Foundation Exam Prep Boot Camp at Global Knowledge The course actually is given by this company, as GK just forwarded me to them after…
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ITIL Intermediate Lifecycle Stream: Continual Service Improvement
I passed this one today with an 80%. It was definitely not as hard as the Service Transition exam that I took yesterday, but still required very careful reading of the scenario, questions, and answer choices. I would say overall this was about about in the mid-range of difficulty when compared to the other ITIL…
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ITIL Intermediate Lifecycle Stream: Service Operation
I passed today with 95%. What can I really say that I haven't said before about the ITIL Intermediate exams? It was really hard, I second-guessed almost every answer I chose, and I took all but 1 minute of the 1.5 hours allowed to complete the exam. To put this in perspective, the exam is only 8 questions, I have years of…
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ITIL Intermediate Capability Stream: Service Offerings and Agreements
I took the 3rd of 9 ITIL intermediate exams today. Today's topic was "Service Offerings and Agreements", which is all about establishing and managing SLAs, OLAs, contracts, and service catalogs, and anything else under the sun they feel like they can throw at you. This one was without a doubt the toughest ITIL exam I have…
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How to take Foundations???
Ok friends, let me tell you what the deal is before everyone slaps me for asking a dumb question, lol. Me and another IT lead are competing for our manager's slot because he is leaving soon. My competitor has ITIL V3 Foundations complete and that's all he has over me. Well I'm in Iraq working as a contractor and he took…
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Itil v3
Hi All, Just passed ITIL V3! So happy! A
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Where next - ITIL Practitoner?
Hi All I have not posted here for a while as I have been busy working on a technical service desk for the past two years after passing my A+ and feeling my feet It has been a great opportunity and I really enjoy the role including all of its demands, we cover a lot of bespoke software as well as needing a good working…
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Passed
Got 78% - a bit harder than I anticipated but still mostly logical. A few questions were the same as the test exams (not ****). The test centre manager the same thing. Didn't bother reading any books on this one, used Nuggets and a training program that a work colleague gave to me. Basically a bunch of .swf files. Very…
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Old ISEB Cert, gained 1994
Hi All, I have some questions about my ITIL qualification. I did my ITIL training in 1994 which comprised of two courses, Service Management and Service Delivery, I can't remember whether they were one or two weeks duration. This was followed by an exam at the end of each. The certificate states ISEB Certificate in Service…
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ITIL V3 Intermediate??
Is there (or will there be) an Intermediate level certification? I am considering obtaining an more in-depth background in ITIL but am not sure I want to go all the way to the Expert level.
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Service Strategy formulation chart
On p. 30 of the ITIL V3 Foundation Handbook, there's a nifty chart showing Service Strategy formulation (Strategic Assessment, Setting objectives, etc.). Does anyone know if that chart is available on the Internet in a legitimately downloadable format?
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EXIN vs ISEB for the ITIL V3 Foundation
Hi Guys, I have a quick question regarding the ITIL V3 Foundation Cert. I live in the UK and I believe there are two different exams for the same certification; EXIN – EX0-101 ISEB – BH0-006 I just wondered if anyone could tell me which the best one to sit? The reason I ask is that I will be funding the training myself and…
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ITIL Foundation Bridge (v2.0 to v3.0)
I took the ITIL Foundation Bridge exam today. This is part of my study process to upgrade my v2.0 ITIL Manager cert to the v3.0 ITIL Expert cert. The purpose of this exam is to qualify holders of an ITIL v2.0 Foundation Certification for the ITIL v3.0 Foundation Certification. It consists of 20 multiple choice questions…
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Which books?
Hi all, Just wondering what books would be best for me, im starting out in ITIL. Foundation or Intermediate? I get the impressions foundation is for office workers? also, where can i find the official books? cheers.
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ITIL v2 Service Managers course
Hi all I am from SA and i just passed my ITIL v2 foundation exam. I will be doing the ITIL v2 Service Managers course next month. Has anyone written these exams and passed? i need the study material, past exam papers, or anything relevant to prepare myself before attending the course. I do not mind buying the books, but i…
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Formal acknowledgement of ITIL Expert?
Does anybody know if there is a formal award of ITIL Expert (was provisionally the Diploma) for anybody that took and passed the ITIL v2 Service Manager and then the v3 Manager's Bridge course and exam? I was sent the certificate for the Manager's Bridge but there is no mention of ITIL Expert (or Diploma). My Training…
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Books for ITIL
Can anyone recommend some books for ITIL foundations and beyond? Thanks!!
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ITIL Foundation Exam
Hi All, I would like to write the Foundation exam myself. Can anybody tell me how should i book for the exam myself. Thanks for your help. Gowri
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sitting ITIL v2 exam
hi im a newbie here! i will be sitting my Itil v2 exam in a couple of weeks. just wanted to find out where i can get free exam questions to revise with. links, website e.t.c info has to be free due to the credit crunch :D your help and assistance most appreciated
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ITIL 3 Foundation
Hi guys, easy question: I am getting slightly confused as to the material range for the very basic ITIL 3 Foundation, are these topics included at this stage (is it necessary to go through that ?): • Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement (there are 5…
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Using the V2 Service Manager Cert to get to V3 Expert
Hello, As I have to fly in to NA from Asia to take any ITIL courses, the most cost efficient manner for me to get my v3 expert certification would be using the V2 Service Manager cert to gain the 17 credits along with the bridge course to bring me up to the V3 expert level. My question is, all of the v2 Service Manager…
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How good can this training "workshop" be ?
My company is arranging this training for us, I just want to know how good can this be and for which certificate can it qualify me ? is it a difficult material ? does it need a lot of preparation ?
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Quick ITIL Question
One of the training provider websites seemed to be implying that training was compulsory if you wanted to sit the exam (as with the VMware qualifications) while the official ITIL site doesn't say anything about it. Do you have to go through official (and pricey) training or can you self study and just pay for the exam?
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PASSED
Just finaly after 5 weeks received my results (had a printed exam not the electronic version) passed the foundation course with a 28/40 :d
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Online course
Hi, I am considering taking course of ITIL Foundations, recently I found this website: http://www.itiltrainingzone.com can someone more experienced advise if it is worhty to buy this course, what do you think ? Thanks in advance.
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ITSM.TV
Don't know if this was ever posted, but I didn't find it in a site search. http://www.itsm.tv/ - The Archive Portal for the ITSM and ITIL Newsletters
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Next step!
I just passed Itil V3 foundation exam. what is the next step guys? i am planning to get the diploma. any advices??
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ITIL GIBILL REIMBURSEMENT
Just curious if anyone has ever got re-imbursed through the gibill for the ITIL certification test. I went the the VA webpage and they are not listed in the "approved certifications" section, but neither is Cisco and i have gotten re-imbursed for my Cisco certs. so if anyone has any knowledge of this i would greatly…
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some questions about ITIL v3
as I understand with ITIL v3 foundations exam can I pass the Practitioner? or I have to pass ITIL v2 too?or have to wait when the Practitioner exams based on ITIL v3 will appear? because the Practitioner exam for V3 was not created yet. Thank you for your help
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ITIL V3 Help
Hi everyone, I am currently reading the ITIL V3.0 foundation. In the chapter of 'Service Strategy', there is a concept of 'Closed loop control system' of Service Management that has following steps: 1. Develops and maintains service assets 2. Understands the performance potential of customer assets 3. Maps service assets…
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ITIL FOundation cert.
Hi all, I am a new guy in the ITIL world but I would like to pass the ITIL foundation certification because I think is very interesting. Could you recommend me some way to pass the exam? Books, webs, etc.. Many thanks in advance. Best regards.
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Passed ITIL v3 Foundation
Scored 28/40 Thought I'd done a lot better than that, but happy with a pass..... Now back to completing my MCSE for 2003 When will this all stop?
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Not sure if I passed
Hey all, I went through a company sponsored ITIL v3 foundations class and took the written examination on the third day. Everyone else got an email telling them whether they passed or failed but I haven't received anything yet! Should this be cause for concern I wonder?
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Just Passed ITIL foundation
I have just passed my ITIL foundation exam last week, I've got 85% passing mark. Just thinking if I should take the ITIL Practitioner cert. Would like to seek advice : 1. My company will pay for the exam fee but I will have to self study for the course. Are there any free online sites that I can use? 2. Can I just take the…
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ITIL Training Providers
What are the best training providers out there for ITIL? I'm still up in the air between v2 vs v3. I think since my company is paying, it'll probably be best to do v2 and just study the differences and go to v3. Especially since most companies are still heavily invested in v2. Do I have to do a bridge class to take the v3…
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Another ITIL v3 Foundation pass
Hi Guys, Just letting you guys/gals know that I've passed the ITIL v3 Foundation exam this morning by the skin of my teeth... Exam pass score: 26/40 or 65% My score: 26/40 or 65% right in the ball. The exam itself was very dry, but there were no trick questions. I actually took it the exam online at Vue so I was able to…
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Speaking at ITSMF Fusion 08 in September
I found out today that I will be speaking at the ITSMF Fusion 08 Conference in San Francisco. http://www.itsmfusion.com/ ITSMF Fusion is an annual conference focused on IT Service Management. The conference spans all types of technology, and touches on certification with respect to ITIL and other IT Service Management…
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ITIL Expert - Passed
I received good news today. I passed the ITIL Expert v3.0 test, which means I have bridged my ITIL v2 Manager certification to the new version 3. The exam was a really hard 20 question multiple choice test that followed a 4 day training class. The percent required to pass was 80%, which is exactly what I scored! I do…
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ITIL Foundations....
Can any one help me out and point me in the direction of some good study material for ITIL Foundations? I know it's popular in Europe but not so much in North America (yet). Thanx!!!
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ITIL - Just passed
I just passed the ITIL with a 85%. Does anyone know what the time frame is for getting the printed certificate in the mail? In case anyone was studying for this exam, it was pretty easy and not tricky like a Microsoft cert.
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ITIL V2 or V3?
I was just wondering for someone thinking to start on the ITIL track, should I just go for ITIL Foundation V3 and don't mind V2? The reason I ask is that many training providers around here offer training for both Foundation V2 and V3, but only V2 Practitioner and V2 Manager + V2 bridge courses for people wanting to…
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Passed ITIL Certificate
Passed the ITIL with 94%.... and just three days before my performance review... ;)
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ITIL certification?
Hi all, I've just been tasked to complete ITIL training as a requirement for my job but wasn't given much guidance other than, "Oh by the way, you need to get you ITIL certification before we'll pay for your CCNA." I was just told this and so wanted to ask if anyone had any good resources before I go poking around the net.
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ITIL Certification
doh mispost
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ITIL Version 3.0 Qualification Scheme
I know this board is mostly focused on direct-tech certifications, but occasionally I see a post or question about ITIL. In case you guys don't follow ITIL, a significant makeover has been released recently. I attended an ITIL Version 3.0 Roadshow today in Chicago to review the makeover. One of the most anticipated topics…
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70-301 (Microsoft Solutions Framework) vs ITIL
Just wondering if anybody has taken both of these exams? I'm taking 70-301 tomorrow and I have been studying a lot. I've read through the Microsoft Official Course 1846A and read through the whitepapers and have been reviewing the material a lot. There's not a lot of material out there so I hope I do alright. Anyways, my…
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ITIL in the USA?
Hi, Been a long while since last on here. I am living in the UK and will be mving back to California next year. In the UK the ITIL Certifications are very popular. It's a UK government based IT standards. More and more companies want this. Also the Prince2 aswell. My question is there a standard in the US that most US…
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CISA & ITIL
HI I am planning to give CISA in dec 06 , was just wondering where to start from . I have collected CISA review manual is there anything else which i should refer...any help on this. Also i am lookin to give ITIL in sep any books or material on this. Pls suggest. :)
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SOX and ITIL?
Hello everyone, Has anyone thought of getting certfied in: * ITIL Foundation Certificate in IT Service Management * ITIL Practitioner Certificate in IT Service Management / Security Management * SOX IT and Information Security (CSOX-IT) If someone has an opinion on these certs, I would really appreciate it... They look…
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Passed ITIL Foundations
Passed this exam with relative ease. 77%, 65% to pass. Very straight forward one line questions but you do have to know your stuff. I think it will be a good addition to my cert list.
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ITIL Foundations Course?
I'm about to move into the IT field and I'd like to take an ITIL course along with the certification exam just to have something extra to put on my resume. I ran a few searches on Yahoo but I couldn't come up with a place or locater to take a course like this in Florida. Does anyone have experience with this course +…