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Passed ITIL Foundation cert yaaayy
hey guys passed the ITIL foundation cert Resources used: CBT nuggets and ITIL book by liz gardener very informative and helpful how do i check the percentage i received for the test?. on my pearson vue exam history it just says pass on exam result Thanks
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Advice on short-term goals
I just started my new position as a System Admin and I have to complete short-term goals for my Performance Appraisal. Any advice on what type of short-term goals I should be working towards?
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ITIL Current Exam Code
Urgent - anybody know whats the current exam code for ITIL Foundation and how can I book it....Please Thanks In ADv.
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I Passed the ITIL Foundation Exam
"You're beginning to look dangerously like a manager, my friend." Those were the words of a trusted former coworker after I told him the news today, that I passed my ITIL Foundation (EX0117) exam this afternoon. And you know what, I'm beginning to worry he might be right! So I got a score of 83%, which I believe comes out…
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ITIL preps and exam
All, First of all want to say I'm really glad I found this forum, something I've been trying to find for a while now. I have to give ITIL foundation next week and have to start preparing now. I haven't really gone through any course material yet but been lucky to have worked around ITSM area for few years now, so I am…
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Passed SS with trainingzone but didn't receive any notification yet
dears, I passed SS exam 3 days ago but I didn't receive any mail till now or anything I know that it should be within 2 business day but till no nothing
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ITIL Roadmap
An interesting read if you want to know how Axelos is taking ITIL foward - http://www.best-management-practice.com/gempdf/ITIL_Roadmap.PDF
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ITIL Capability course textbook provided by training providers
It seems that training providers are providing the 'ITIL Intermediate Capability Handbook' for the capability module courses (SOA, PPO, RCV, and OSA), along with their own course notes. Out of curiosity, why don't they provide the Lifecycle or the Key Element Guide (SS, SD, ST, SO, and CSI) related to their capability…
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ITIL Foundation - UK
Hi all I'm looking to take my ITIL Foundation (2011) certification in the UK. I plan on self studying but not sure where to book the actual exam? I had a look on the Prometic website EXIN EX0-001. It quoted £135 (...price increase?) but didn't locate any test centres. I also found BCS / BH0-012 for £145. Confused. Any help…
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ITIL Foundation Dutch samples?
I'm up for this exam early next month and I wonder if there are some Dutch training exams to prepare?
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ITIL Foundation Passed
I passed the ITIL Foundation exam today using nothing more than the ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris. I spent about 3 weeks reading the book and studying. I got an 85%. Liz, I know you are a member of this forum. Thank you for writing such a concise book. Pass along my thanks to Helen as…
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View Certificate on Exin
I am attempting to obtain my certification ID to submit to my employer. In doing so I found the Exin Login Screen. Let me start with, Wow. I have seen some crumby web sites, and I have spoken openly of my disdain for VMware's website, but this really takes it to the next level. I am hoping that half of this website is…
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After ITIL Foundation
I recently passed 2011 Foundation and was wondering if someone could recommend books for the intermediate ITIL? For both paths? I self studied for the foundation but I think I might need to take course or get a book. Can anyone recommend? Ben
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ITIL foundation self study - Please provide Tips & Guidance
Hi All, I would like to prepare for ITIL foundation certification. I went through the ITIL official website and got the "The ITIL Foundation Certif icate Syllabus v5.5 – January 2013". Hope this is the latest syllabus ? Please provide some guidance & tips. Thanks in advance & much appreciated!!! Regards, Chandra
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Will ITIL Certification help career change to Release Management?
Hi all, I have about 10 years experience as application development lead and a PMP certified and now want to venture into release management. I have seen how it works in my organization and am now searching for relevant training that could help me with the career change. 1. Can anyone suggest a good training w.r.t release…
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Test Manager - shared role or not?
On the ITIL books that I am reading now, one saying that validation and test manager role should not be combined with release and deployment manager. However another book saying that validation and test manager should be an independent (not shared) role, i.e. not combined with any other roles at all. Which one is correct?
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ebook for ITIL foundation certification
Hello All, Sorry if I haven't seen last post regarding this topic. I am searching for ITIL F v3 downloadable ebook or preparations materials. I came across 'ITIL foundation handbook' by Claire. I am planning to appear for exam this month. Regards, Deep.
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Need MALC Case Studies V1 and V2, & Practice Exams
Hi all, I've passed all the Intermediate exams but unfortunately I failed the MALC exam with 30 points. Anyhow, I took the exam in German but realized too late that the complexity of MALC was higher than expected in comparison to the Intermediate exams. For my re-rest I've decided to take it in my native language. The…
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ITIL Expert study resouces
Hello ITIL Experts, My 1st post... I'm going to start a Fast Track ITIL Expert course in January which will last until the end of February. I would like to gather some resources (Videos, Books, Online Study materials, Practice exams, etc...) so I can be as ready as possible prior to starting the course as it is a fairly…
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Foundation - Thoughtrock/Loyalist Certification
Does anyone know if there is any reason someone based in the UK couldn't take the online exam using Loyalist? Thought Rock's training & exam bundle at $250 works out less expensive than the exam alone via a Prometric centre (£145 ex taxes) - just wondering if there is any catch?
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ITIL intermediate questions
I'm interested in ITIL intermediate, specifically continuos improvement. Is it difficult? How many class must I pass to be intermediate certified? My company will send me to LRS.
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Any vouchers/discounts for Foundations? $215 seems like a rip-off in 2014
So I'm aware of business changes of the ITIL framework to another company and the increase in price. I unfortunately missed the 2013 prices as well as vouchers. The 2014 Prometric and Pearson Vue prices appear to be $215, which quite frankly is quite the rip-off for such a bloated, entry-level exam. It makes CompTIA look…
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How to check ITIL 2011 Foundation Cert stauts?
Hello Every, I'm new comer in this form, I have question to ask you: I have pass ITIL 2011 Foundation exam yesterday, and the Exam Center employee told me the physics cert will post in next 6 weeks, and now I would like to check my ITIL cert status. And which website that I can check my ITIL cert info? what should I to do?…
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Experiences with www.itiltrainingzone.com
Hi guys, I am currently studying towards the ITIL intermediate certs. I came across itiltrainingzone; prices look good compared to classroom courses. Did anyone have any experiences with this online provider? Thanks in advance
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ITIL RCV exam - any tips about KPIs and CSFs question?
One question in my exam, it was about "what are the best KPIs in this scenario", and it have options look like this: (a). "Percentage of bugs per change request" (b). "Reduction of percentage of bugs per change request" (c). "Reduction of percentage of bugs per change request being authorized and entered into CMS software…
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Can ITIL cert benefit technical (non-manangement) staff
And/or can it help in getting a non-management position as a technical person? I am considering ITIL foundation cert. Another question is do ITIL certs have renewal policy?
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RCV: Request Fulfilment vs Incident Management
I just failed the ITIL RCV exam with 65/100, one of the question that I got 0 point is about request fulfillment and incident management. I don't think it's a right thing to type the whole question/answer here, however one of the key thing about that question is that:* when a phone call/email has been arrived to the…
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My ITIL Expert Experience
At 2012 end's I decided start the route to get the certification ITIL Expert. In my case,I live in Spain and all the OnSite Courses had schedules than did not fit to my needs. So I searched on google and later of compare different Online Center I choosed Mountainview (Mountainview ITSM - Accredited ITIL Certification,…
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Passed MALC
Got 44/50 - pretty happy with that, the only bit I messed up was MALC03 - Integrating service management processes across the service lifecycle in which I got 9/15 Now I'm picking my OU study back up and I'm going to look at COBIT & ISO20k. I'm also interested in doing Kepner Tregoe (to handle transitions that go really…
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Passed ITIL Foundation
Hi there, I passed the ITIL Foundation on Wednesday at the end of a 3 days course (in class with Instructor, fortunately paid by my company as I think it was 1200+VAT). Just some feedback: -ITIL is quite interesting, of course it is "just" a framework so it's up to you to get which part are the more easily applicable to…
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I want to book ITIL intermediate OSA, need guidance
Dears, I have passed ITIL foundation, and attended a course for ITIL intermediate OSA (Operational Support and Analysis). I would like to book my exam. I have prometric account & EXIN account. Can someone tell me: 1- How much the exam cost? 2- How to book exam to be in testing center, not through anywhere as my Internet…
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Passed ITIL-Foundation 2011 Exam!
I just came back from the testing center. Overall not a difficult exam, its mostly common sense really. I only used CBT videos and studied for 10 days that's all it took :) I also have a Business Degree so i am familiar with all the terms. I know the next step is ITIL intermediate, can someone explain what all these exams…
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ITIL experience with out technical knowlege - is it worth?
Dear Members, I have total 6 years of experience worked in different roles such as Incident lead, Anchor for Problem and change management and I have knowledge on release on configuration management also. I have worked extensively in the field of Incident and change management. My quallification is MBA and I do not have…
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Online certificate vs onsite certificate?
Hi! I'm planning to take the ITIL exam, and i notice that you can take it either on an examination center or online. Are the certificate the same exactly the same, or does it states "online" somewhere? Both are verifiable throught Axelos website? Thanks in advance!
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Hello for Spain!
Hello everyone. I just registered in the forum. I am a computer Young , 23, who a couple of months certify in ITIL v3 foundation , with 98 % accuracy . I certify that my boss told me it would be good for me, for the company, and for a possible upgrade. At first I could not ITIL , but I'm slowly beginning to understand it,…
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ITIL Foundation CBT vs Book
Hi guys, What do you think, is CBT nuggets ITIL enough to pass or do i get a book instead. Recommendations? Thanks
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Paranoia check: V3 & 2011 mix ok for MALC?
Just had a thought - 3 of my intermediates (ST, SD, SO) are V3 and the last 2 (CSI & SS) are 2011...is this mix ok to sit MALC?
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ITIL Intermediate question
new to the forums, but i like the help people seem to be providing and just wanted to clear up my own knowledge of the path to "Intermediate". I obtained my Foundations in 2011 missing only 1 question. I never really bothered to see if I wanted to jump to an "Intermediate" level but after now being unemployed for over a…
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CSI Intermediate - third time lucky...
What a terrible exam. I failed it twice (having pretty much aced every other intermediate (even getting 100% twice)) and had the same paper all 3 times. I've been annoyed enough (even having now passed it) to want to demand to review my 'wrong' answers with the exam committee! 4 of the questions were fine (and all the…
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ITIL V3 Service operation - Test questions
I was wondering if somebody could point me in the right direction for some test questions for the Operation Service Level exam. I took the Foundation some 18 months ago now I've got to go on a course in two weeks followed by the dreaded exam I have searched the net and found very little. Any help / pointer appreciated.…
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Books for prep
Hi Is this book good for ITIL preparations - ITIL Exam Prep Questions, Answers, & Explanations: 800+ ITIL Foundation Questions with Detailed Solutions: Christopher Scordo: 9780989470315: Amazon.com: Books Also,what is the current exam fee for ITIL in US dollars? Where from can I give the exams - is it pearsonvue or…
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ITIL Foundation Exam Exam Number Confused
Hello, I plan to sit for the ITIL Foundation Exam. When I go to uCertify website ITIL Certification -uCertify BH0-006 https://www.ucertify.com/cart/?buy=BH0-006 EX0-101 Which one is the latest version? In my country - exam center, it has ex0-001 exam number. I've heard that there are 2007 version, 2011 version and v2, v3.…
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MALC Exam, Passed! ... thoughts
So I JUST passed MALC and am still on the high ... :) Thoughts... it is HARD I'd mirror a few of the comments made here about it; Know the case study, really know it. Spend time with both practice exams and work out why each answer is the best Analyse the approach the practice exams use to identify the best answer I failed…
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ITIL V3 Foundation Passed
I wanted to write a quick review of the certification and examination. Let me say by far I am impressed with the content within the certification program. It has very valuable information that you can immediately begin implementing whether you are a technician, administrator, and/or a manager. So lets move on the to…
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MALC Exam - more study required...
Just failed 32/50 the MALC exam ... it is much tougher than the other intermediates... Oh well... more study and I'll hit it again in two days :)
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Anyone with ITIL Intermediate online course \ exam experience?
Hi, Has anyone taken online courses and exams at the Intermediate level? They're definitely much cheaper (and my boss likes that) and I wouldn't have to commute \ stay at hotels etc. However, could someone share their experience please to encourage me a little. 1. Which company did you do it with? Would you recommend it?…
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ITILv3 for entry-level?
Hey guys, there are a few companies in my state that I would like to work for once I start applying for jobs. I noticed in their job descriptions that they follow ITIL and they state that ITIL certs are a plus. It almost sounds like ITIL guys get pushed to the top of the stack. Keeping in mind that I am only looking at…
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Service Transition study advice
Hi, I am undertaking the ST course (classroom) and exam next month. I flunked SOA a few months back with 60%. I've been doing dome reading of the core volume for ST but wondered what other study techniques would help? I started compiling some flash cards but a colleague says you need to learn concepts not recall facts.…
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Test centers: how to find?
I tried doing a search on "ITIL test centers" and browsed the "sticky" threads above to no avail. Help appreciated.
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ITIL Intermediate Lifecycle Stream: Service Transition
I decided to speed up my timetable a bit and took this exam today. I know I sound a bit like a broken record in every one of these posts when I say that "this was the most difficult yet". Well, here we go again. This was the most difficult of these intermediate ITIL exams that I've yet to take. I barely passed with a 73%.…
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ITIL Service Transition - tips
Hello, I took the ITIL Foundation in 2011 and passed with a 31/40. I then took the Service Operation in 2012 and passed with a 36/40. These were taken in a live environment. I am scheduled to take an online Service Transition class in October and I am scared. I have the OGC ST book but the version 2007. Any tips to help me…
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How to register for ITIL SS exam?
I passed the ITIL-F and looking for taking the ITIL-SS exam. I have more than 21 PDU already. When I went to Prometric site, I couldn't find the ITIL-SS in the list, same for Pearson-vue site. What is the exam code number? How do I register for it ? Thank you.
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ITIL Intermediate Capability modules track.
Hi Team, I have completed ITIL foundation exam and I have been looking forward to pursue Intermediate capability tracks, I remember last time you have suggested good material / books for foundation exam. I have looked at ITIL official publications resources they got the 'Life cycle' books but not the 'Capability modules',…
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Help Needed-ITIL Exam
Dear All, I'm working as Business Analyst and wish to appear for ITIL Foundation level Certification Exam. Can anyone help me on following things: 1. Is it suitable certification for me? 2. Is ITIL same for all users group for example tech support people, voice support people, business analysts, business development…
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A question for anyone who has sat for ITIL F (2011)
I have read two books regarding the Foundation exam (2011) and I am now making flash cards with all the terms in the "end of chapter" review sections. If I know all of the terms used in ITIL and how they relate to each other/interact with each other should that be good enough to pass the exam? I grasp the basic ideas as…
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How to use core books in the capability stream?
Hello all, I am planning to undergo the ITIL intermediate path to reach the ITIL Expert status. More specifically, i am planning to take the capability stream. I know there is a mandatory course of 30 hours before sitting for the exam but i was wondering about publications on the capability stream. I know the information…
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Microsoft Operations Framework 4.0 Foundation
Hello Guys, does an one know if this certification is still valid or this any resource to go through it . I searched I didn't fund any thing
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SOA exam
Sat the SOA exam this morning, failed with a score of 68%! I was 1 point off. It was by far the hardest ITIL exam I have done so far, today was the last chance for me to take it before xmas so I tried to study everything in a couple of weeks, I could have probably done with a bit more time. Will try again in January.
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Failed MALC exam
Hello, I just failed the MALC exam last night with a score of 23 ,i am shocked at the level of difficulty i faced on the exam comparing it with practice exams ,the real exam was MUCH MUCH harder. i scored very well in ALL intermediate exams but this one seems to be very different,i also scored very well in MALC practice…
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ITIL v3 F - Piece of cake.
TE, Passed my ITIL v3 Foundations exam today. Studied for about 4 days (from start to finish). Skimmed through Liz's book, read some study guides. Took exam, piece of cake. The hardest thing was reading the book to be honest. No offence Liz, you have a very valuable book with very good in depth information, but I have the…
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SO practice exams
Hello , i ll be appearing for SO exam probably by next week ,could some 1 refer me to some practice exams? I have already solved 2 practice exams given by my training provider ,but i think that the real exam will be significantly harder. Moodi
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Tips about ITILF with EXIN online test
I plan to take ITILF through EXIN within 3 weeks since now. Have anyone take the ITILF (Foundation) test with EXIN (Anywhere) online Test Module ? any Tips and Hints? I want to know, Is it possible to take the test on Weekend as I'm working whole day during the week? Am I allowed to take online Test at night Time ? I'm bit…
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ITIL operational support and analysis
has anyone taken this exam? any recommended reading on this topic?
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So what exactly you do in order to get prepared for the ITIL Foundation exam?
Dear forum user, I've a question to ask. It was easy to prepare myself for CCNA and Microsoft certificates by doing the lab part of the preparation. You know, you read the book and then do some lab. As for ITIL, I don't know what to do. I am currently reading ITIL Foundation Exam Study Guide by Helen Morris and Liz…
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itil exam questions
hi I'm newbie here! I want to pass itil exams but i don't know how access the itil exam questions? Any help would be appreciated. tnx
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Passed ITIL Foundation Exam - 95%
Very happy to see my year of on-off again study paid off in a big way :) I found the exam super easy with at least 15 gimme questions that you could answer without even reading the full question. Some however were a little tricky that required a few re-reads to find the key word to look for to get the right answer. Can…
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Suggestions for studying and taking the exam?
Be interested to hear how people prepped (suggested books? online stuff?) also who you took the test with, approx cost etc. I'm a pretty good test-taker, so I think with enough prep I should be fine........
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ITIL Pass
Passed the foundations exam today. I studied for about 3 weeks total. I basically read through Liz Gallacher's book, then went back and took the end of chapter quizzes. After I brushed up on the questions I missed on the quizzes I took the official ITIL practice exam and did well on that so I went and sat the exam. I tried…
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ITIL cert; can someone recap requirements pls
Maybe I'm "internet challenged" today but I can't find a simple, direct answer to the question of what is required for an ITIL (foundation foremost, but others as well) certification? Obviously there's an exam, but do you need X yrs experience, or anything else? I checked ITIL Certification, but frankly it's poorly written…
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ITIL Foundation Exam Study Guide Book Query
Hi everyone, I recently ordered this ITIL study book from amazon uk: ITIL Foundation Exam Study Guide: Amazon.co.uk: Liz Gallacher, Helen Morris: Books I received the book however i am unsure if its for ITIL Foundation v3 2011 as the cover photo seems to be different. Amazon photo of the book has "Accredited to 2011…
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Where to Get ITIL Intermmediate Test Voucher?
I just completed my company's in-house ITIL OSA certification course work, however they do not offer a voucher, instead they will reimburse me for the voucher that I purchase. Anyone know where I can buy this? Thanks! Mark
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Just passed ITIL Foundation V3
[FONT="]Hi all, Can't remember if I’ve posted here before or not but if not thanks for all the information that people have put up here. There was a lot of useful stuff. I'll add some links for practise tests for people studying for the ITIL Foundation exam when i get home. So i passed the exam last week and i have to…
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Need help please
Hi members; I need an advice on itil self study material. Get from Amazon this book last friday : ITIL Foundation Exam Study Guide. The web site : ITIL Foundation Exam Study Guide: Liz Gallacher, Helen Morris: 9781119942757: Amazon.com: Books By searching on internet i found free study guides like taru , throughtherock and…
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ITIL Videos
I am planning to use the CBT Nuggets video for ITIL Training . Can you kindly tell me as to which one is the current version https://www.cbtnuggets.com/it-training-videos/course/itil_foundations_2011 OR ITIL Foundation Video Training Online | CBT Nuggets
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New ITIL Foundation exam launching soon?
Hi everyone Currently work in a 1st Line IT Support team, based in the UK. I was considering taking ITIL Foundation 2011 exam within next few months. I would like to know how often is this exam updated. I know there was 2007 version and now 2011 the current version. What is the likelihood of new version of ITIL being…
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ITIL V3 Intermediate Online Learning Provider Query
Hi All, This is a brief history of my ITIL course provider qualification journey : ITIL foundation – Taken with Purple Griffin ( office based) ITIL Intermediate SOA– Taken with Global Knowledge/Fox IT (office based) ITIL Intermediate – SO – Taken with an online provider ITSM solutions (online based). So far I’ve been…
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Advice on ITIL Book
Hi I'm starting today my self training for ITIL foundation. I just purchased this book : Amazon.com: ITIL Foundation Exam Study Guide eBook: Liz Gallacher, Helen Morris: Kindle Store. I'm not so rich to buy other material , hope that i've done the good choice? PS: Your advice Regards
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ITIL Foundation V3
Dear All, Is ITIL@V3 foundation level right for me?! I have got my master in computer science with Networking specialty BUT NO JOB yet and i would like to go for something different from CCNA and security. Any advice and a recommended book for the foundation exam would be so grateful. G' day
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ITSM Foundation Certificate in Problem & Incident Management
Having done the ITIL Foundation last year, I am planning to take the ITSM Foundation Certificate in Problem & Incident Management (BH-009) with Prometric. I am planning to self study. What are recommended for this exam? Anyone that took the exam, how was it?
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yaaay
Completed my certification in ITIL V3 foundation (2011), :D :D
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Current Material for the Current ITIL Foundations Exam?
Hello, I've just became CCNA certified and the next Cert which I'm hoping to obtain is ITIL Foundataion. Could anyone please help assist me with the questions below: - Could anyone advise me what the current Version of the exam is - Is there anyway to link this back to make sure I am Studying the correct Material from a…
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How do I obtain my ITIL Pin?
I never received an ITIL pin after passing with a 98%. I received a Electronic PDF to print out, however no pin! I passed the exam over 6 months ago. How does one obtain this?
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2011 foundation - podcasts cant find anywhere and acronyms "real world"??
Hi Worked in itil enviroments for a years.. however working in itil enviroments lots of keywords/phrases I don't see used in the "real world" of ITIL.. - RACI - Follow the sun etc. Have been in different companies with different itil infrastructures but some of the words that are on the exam i've never heard of before..…
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Would ITIL be right for me?
Hi all, Just some questions I have regarding a ITIL certification and hope I can get some guidance on here. Some background on me... I currently work at huge health care provider's Help Desk supporting over 60,000 users and have been at this position for 2 1/2 years now. The company I work for is beginning to adopt ITI and…
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ITIL Foundation 2011 certification passed!
I have passed the exam on 10/12/13. I got 80%. I have been a silent reader of this forum. Thank you to Claire and others for their valuable inputs. Coming to the exam, I studied only for 10 days. There are lot of terms and concepts you need to understand and relate to. I read only one book as suggested by others- ITIL…
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Thoughtrock vs ITILTrainingZone
Hello TE, I am in need of some advice. I’m looking to get my ITIL 2011 Foundations completed in the next couple of weeks. I ordered Liz Gallacher’s ITIL Foundation book, but I also wanted to complement my studying with a quick online course. The two companies that I ran across on TE are Thoughtrock and ITILTrainingZone.…
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ITIL Foundation passed!
I passed the ITIL foundation exam today, and I found it to be quite easy. Regardless, it was a good step to continue on to finish my ICND2. Thanks for all the information on study material!
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ITIL - Thoughtrock.com? Please respond
Has anyone paid the $160 to take this exam through thoughtrock.com It seems for this price you receive all of the training material AND you can take the actual certifying exam from your own home. After checking out the thoughtrock.com website it says that they are accredited by Loyalist services, and when I go on the…
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Passed ITIL Foundation v2011
Work sent me on the ITIL foundation course the other week and i passed the exam at the end of the course. I have to say the material was interesting. However there was a lot of information to memorise over the 2 days. The only material i used was the course manual. In regards to the exam, i would suggest reading the…
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Reason to move past ITIL Foundations?
Hi Just wondering what would be some of the reasons to move past the ITIL Foundations? If you make it to expert level, what kind of role could one expect? Or would one expect to solely train and write training books? Who has gone beyond the ITIL foundations? Was it worth it? How difficult are the tests after Foundations?…
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ITILv3 2011 Foundations Pass
Passed the ITILv3 2011 Foundations exam. Not too bad of a test. Definitely nothing compared to a Cisco exam.
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Good Reason to get the ITIL
Hi Everyone, What is a good reason to get the ITIL cert? What value does it add to an individual in terms of professional improvement? Do employers recognize and respect this cert? Thanks in advance.
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Passed EXIN ITIL-F 2011 yesterday
Used primarily these resources: #1: ITIL Foundation Exam Study Guide: Liz Gallacher, Helen Morris: 9781119942757: Amazon.com: Books #2: IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition: John Sansbury, Richard Griffiths, Aidan Lawes: 9781906124939: Amazon.com: Books #3: ITILyaBrady -…
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ITIL intermediate online exam courses
Hi, Can anyone recommend online institutions for online training and exam preparation for the ITIL intermediate capability exams? I just passed the RCV exam getting 34 out of 40. I would prfer to study in my own time instead attending a training institute which I did for the RCV exam. I have talked to artofservice.com and…
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Jobs after gaining ITIL OSA certificate
What jobs were you in before attending the OSA course? Also, after passing the OSA exam, were you still in the same job, or you moved on? If you moved on, what job are you in now? I am taking it soon, and want to know what jobs this qualification can lead me to.
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Passed my exam with 2 questions
On friday 20/9/2013 .... i have just passed my exams (ITIL foundation v3). the questions were little tricky but in overall i like the course and the contents . my 1st question : I need to put logo on my email signature so that my company know that i have ITIL now . which logo i must have .. or they will send me one in the…
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Best ITIL Intermediate Module to go for
Hi I'm looking for a career in IT audit and IT Risk Management.So i want to know which module i should go for certification in ITIL Intermediate.As i'm from India,looking from feedback from my friends who are working in this profile. Regards Shantanu
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ITIL 2011 Service Operations Exam
Hello! What is the best way to prepare for this exam?
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EXIN EX0-117 - Scheduled for 16th of this month
After a lot of procrastination ! I have finally scheduled my exam for the the 16th of the month. I have not done any course though. I have Claire's book for the review ! Lets hope for the best ! I shall post my review if I pass ! Cheers
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ITIL Foundation test
Hi everyone, I have been studying from Liz's book. I will be scheduling an online test. Can someone tell me exactly how does this online test works? 1) Is there a real person on the other side watching you through the webcam? 2) is a laptop webcam acceptable. My laptop has built in microphone and speakers. Is that…