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Finally got around to it!
I'm intending to take the ITIL foundation exam next week. But need to know if ISEB / BH0-012 is the right exam? I am a bit confused about exam numbers. Has v3 been retired now? and BH0-012 its replacement? I am in the UK.
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ITIL 2011 Book
Hi All I am about to start studying for my ITIL2011 exam, and just wanted to know if this book is suffice? Passing the ITIL Foundation Exam: 2011 Edition (English Version) : Paperback : David Pultorak, Jon E. Nelson, Vince Pultorak : 9789087536640 Thanks
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ITIL Intermediate Capability Stream: Release, Control, and Validation
This morning I completed the ITIL Intermediate Capability Stream: Release, Control, and Validation. This exam focuses on some of the "hands-on" aspects described primarily in the Service Transition lifecycle phase in ITIL. As many of you know, I have a fairly good grasp of ITIL, have applied it in many organizations, and…
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BCS Associate Membership
I've had an email today from BCS asking me to activate my free (for the first year) Associate Membership. Having done this and had a bit of a read about it, it seems that I can now add the letters AMBCS after my name. Is there any real value to doing this? Any views/comments welcome Rick
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Passed ITIL v3 foundation with 2 days prep
I passed the ITIL v3 Foundation exam today with 77%. Not that good of a score but with just 2 days of preparation I did not expected more .. :) I had a unique situation where my company was sending me to a 5-days RC&V course and it included the exam in the last day but the pre-requisite was to pass the foundation exam. So…
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Passed ITIL Foundations 2011
Just passed ITIL Foundation 2011, funny part was the actual exam seemed a lot easier than some of the practice tests I had been doing, which was the exact opposite of all the CompTIA exams I had been doing. Anyone know of any good study materials for the Bridge exam for the ITSM Foundation Bridge based on ISO/ISEC 20000?
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preparing ITIL V3 Operational Support and Analysis
Hi all, I am going to attend the mentioned course, does anyone have some tips for me what i can/must read to prepare me for the course and it's exam??
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ITIL Foundation - Audiobooks
Does anyone know if there are audiobooks for the ITIL Foundation exam? I have tons of commute time and studied this way for the Security+. But I have not been able to find anything similar for ITIL. Thanks.
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Itil Foundation pass
Today i did my ITIL foundation 2011 exam, and after attending the 3 day course and doing no study, ended up with a pass 32/40. This has to be the easiest exam that I have ever done in my life, the questions were just so ridiculously easy, and the answers were hugely obvious. Anyone with an IQ of over 50 could pass this. I…
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ITIL Lifecycle Certificate in Service Operations
Doing this training module which last 3 days, on the last day there's an exam. Has anyone done this training any advise on the exam. I need my ITIL V3 foundation about 6 months ago, thought doing this will look good on CV and help get a better job. Thanks
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ITIL service strategy please advice
Hello, I just passed my ITIL foundation exam,now I'm planning to prepare for service strategy exam. I just need to now if I can self-study for this exam or it is must to join a course ? is it easy to pass it by myself or it is impossible? I'm really worry about the next steps. Thanks for help
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EXIN will remove version numbering from ITIL® products and services per 7th July 2012
EXIN will remove version numbering from ITIL® products and services per 7th of July 2012 Difference (Changes) between ITIL V3 and ITIL 2011 which are essentially required from ITIL- foundation point of view. These changes are mainly focused on the processes of 5 stage Lifecycle which are Service Strategy, Service Design,…
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Need Low Cost Training for ITIL Service Design
My company's provider only covers the Capability Stream. So, I'll need to go out of pocket on this one. Help!
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ITIL Foundation Exam 2011 Result 100%
Ladies and Gents I pasedt my ITIL foundation exam with 40/40 (100%).....waoooooo!!!
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How DIFFICULT is the ITIL V3 Foundation Exam??? (Experience, tips, comments...)
I'm planning to sit for the ITIL V3 Foundation exam before the end of this month, since I heard that the 2011 syllabus (new objectives) will be effective on February 1st 2012 which replaces the ITIL V3 Foundation exam. The only source which I am currently using to study is the OGC "Passing your ITIL Foundation Exam" study…
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ITIL Foundation Exam - Need Advice on ITIL training
Hi All, I am planning to appear for ITIL Foundation exam coming month Aug 2012, I am in doubt whether to do self study by using available online resources or enroll for training classes in my local area. I have 7+ years experience in web development area as a project coordinator and leading a team from past 3 yrs, so not…
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What next after ITIL V3 Foundation (Syllabus 2011)
Hi All, I scored 93% in ITIL V3 Foundation (Syllabus 2011). Now I am loking for ITSM ISO/IEC 20000 and ISO/IEC 27002. Any guidance on the same will be much appreciated. Regards Shauav Kumar
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Passed SOA First Attempt!
I was very intimidated by the coursework and test format. I used up the entire allotted time, but I scored an 85! So, yes I am proud. I gotta say, the coursework is VERY time consuming; I hope they address that in the future. Also, I am not sure what good it will do me (other than fulfill a performance review KPI). I am in…
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CSI Acronym & Processes Acronym for ITIL
Does anyone have any helpful diddies or acronyms to remember the 7-step CSI process as well as each of the processes for each stage of the service lifecycle? There are so many!! Thanks for any help My exam is tomorrow !
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Beginning ITIL expert journey
I am thinking of completing the ITIL expert. I have ITIL foundation and now I purchased all the 2011 core books. Before I chose a training provider I am thinking of going through at least one book and one course as self-study to gauge myself. I know that you must get training from a ATP to take the exam. I will really…
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ITIL 2011 Which book to study with?
Hi all, I am looking to take the ITIL V3 certification. It sounds like it is a test which you can study and prepare for within a week, given by basically memorizing all of the vocabulary terms. I am looking for a study guide which will prepare me properly for the test but will not break the bank (saw a package for $200) I…
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OSA online training?
Hello, I am sure this has been asked before but I can't find a solid answer. I just completed 2011 foundation exam and want to look into the OSA exam. I can't seem to find any online providers that are offering the required class hours to meet the exam requirements. I have found a few, (one mentioned on this site) that…
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ITIL 2011 Service Operation in Electronic Format?
Hi, all. First-time poster. I was thinking about purchasing the 'official' ITIL 2011 Service Operation book from Amazon. Does anyone know if this book comes with an electronic version (e.g. .pdf), or is there a purely electronic version available? Thanks, vinny
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ITIL Definitions List
Hello, I am currently Studying for the ITIL V3 foundations exam using CBT Nuggets videos. If anyone has taken a CBTNuggets video, they sort of go through the topics conversationally and jump around a bit. I am obtaining definitions from each video, but the last time I studied for a certification with CBTNuggets it was…
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ITIL Foundation
Hi, I would like to appear for ITIL Foundation exam. Could you please assisst me to provide some details regd how to book for the exam & the updated version to go for ? Thanks.
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Passed PPO
Hello all I sat the PPO exam a couple of days ago and passed it with a score of 95% (38/40) This means I catched the 5 points question 7 times and the 3 points one one time I did not found it much harder than the two official samples. I do not remember very well, but I am almost sure that the scenarios were five instead of…
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V3 Service Operation resit
I failed the V3 Service Operation exam first time round and have booked a resit for the end of this month. I will be going over my books again but I don't think I failed due to lack of knowledge, even if it was open book I would have struggled to pass. This despite getting 100% and over 90% in the two mock exams during the…
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ITIL Certification Mentroing Communities
All, I noticed a lot of posts regarding from members looking for help with the exams or the retake of the exams. Linkedin has some great communities focused specifically on this topic that are spam free and are managed ny ITIL Experts and students that are going through or have completed all of the exam. Many posts with…
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EX0-114 - IT Service Management Foundation basedon ISO/IEC 20000 preparation
Dear all, did any one took this exam, some guidance is required. EX0-114 - IT Service Management Foundation basedon ISO/IEC 20000 thanks Awais
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Exam Code of ITIL V3 Foundation - Syllabus 2011
Hi, Can you please guide me on which exam code to choose between EX0-101 & EX0-117 for ITIL v3 F - syllabus 2011 exam. On prometric site, both are available for selection. Regards, Farhan Khan
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ITIL v3 Foundation - thoughts
I posted this on another forum a year ago. Reposting it now on TE in hopes that it would help others... Last year (May-June 2010) I spent some time learning ITIL - it started as a decision to educate myself on a subject frequently appearing in job requirements and turned into quite an interesting reading. I'd certainly…
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ITIL v3 Foundation certification
Hi, Am working in IT Service providing company with the Title of Sales support Executive. My aim is to become a Business Analyst. I need to Know wheather ITIL v3 foundation certification as important? and How can ITIL will be useful for Business Analyst careers Pls some one Help me out Thanks in Advance!!!!!
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Passed iso20000
Knocked out, and onto the next one. :) Study on, and hard my friends!
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Incident vs Problem Management
As I was reading through Brandy Orand's ITIL foundations for 2011 book there was one example that leaves me confused. The example was a user calling in to service desk to report that they were unable to print their end of month financial reports because a printer was broken. The author's solution was to assist the user in…
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Passed RCV today - with a little issue
Hi all Today I sat the RCV online exam and passed it with a score of 80% (32/40) I had a little problem during the exam. One scenario/question was almost certainly about Transition Planning and Support that is not covered by the RCV syllabus. On the other hand, no questions about this process were on the APMG booklets that…
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ITIL Exam - Suggested Course Material [Help needed]
Hey, I'm planning to certify for ITIL v3 Foundation course with new course outline. I would be very thankful if you can suggest us a good Course book, sample questions for the preparation. I have been in IT industry for the past 6 years willing to certify for ITIL. Thanks
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Passed ITIL v3 Foundation Exam, Now Studying for ISO/IEC 20000 Foundation
I passed the ITIL v3 Foundation exam (2011 syllabus) earlier this month with a score of 92% after approximately three weeks of study. I attended my company's three day ITIL introductory course and then did every sample Foundation test/quiz offered by ITIL Prime (itilprime.com). A friend lent me the Art of Service textbook…
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That's a pass
An exam I didn't even want or liked to study for :D Taken the test March 14 and finally got my results .. 38/40 ....
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ITIL Boot Camp
Well I completed a 3 day course on Foundations and tested on the third day. We tested on paper so it will be 2-4 weeks before I get my results. Overall I think ITIL is def worth looking into. After I get my results, I will be pursuing more ITIL courses.
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Help with ITIL Please!
Hi All, Looking for advice & guidance on ITIL Foundation if anyone can help me. Maybe a bit long winded so please bare with me..... I have worked in both IT & Admin in various roles for over 17 years from building PC’s to 1st line support for websites and broadband services to Team Leader in a IT repair department, but…
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ITIL V3 Foundation - Study Books or Course?
Hi All, I am currently working in an IT environment as a desktop support analyst. Over the year I have had some experience in an ITIL v3 Environment. I am hoping to look for a new job in the next few weeks and while I have leave booked, I want to be able to take some courses and one of them being - ITIL v3 foundation.…
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My ITILF2011 Certificate Recieved
Ladies and Gent's Today i recieved my ITILF2011 Foundation Certificate from ISEB BCS UK but without ITIL green badge. Do we supposed to recieve the ITIL foundation badge or not? I appeared for ITIL exam on 03-08-2012 and recieved certificate on 03-28-2012. Thanks for all members guidelines and support. Thanks
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How long until you receive the results ?
When doing the paper exam, how long do you expect to wait for results ? 1-2 weeks ?
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ITIL V3 Intermediate Service Lifecycle: Service Strategy
Today I completed the last of the 9 ITIL v3 intermediate exams. Today's exam was one of the Service Lifecycle exam, specifically the topic was Service Strategy. I scored a 70%, which is exactly what is required to pass. It was 8 questions, with each question having a separate scenario. 1.5 hours are allowed, and I think I…
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ITIL Foundation 2011 web based exam
Hi All. I need take ITIL Foundation exam soon and I heard I can take it from my home PC(all I need is webcam and reliable broadband). Is this true? If so could you recommend good website wher I can take exam?Thanks
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3-Day (brain)wash cycle
Been pushed to attend a three day course for the Foundation Certification (well they attend our office actually) with the exam scheduled for tomorrow. I am techy by nature so sitting 8hrs a day in a course, where all I can click is the ballpoint pen, is a whole different challenge. Now I left my bag with the course book on…
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ISO/IEC 20000 M&I + Bridge Certification
Has anyone ever taken this course in order to get their ISO/IEC 200000 Manager/Consultant certification. I'm already an ITIL expert so I wasn't certian if there would be any benefit to get this cert as well.
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Next ITIL exam
I have passed the foundation and Design exams ( failed the Strategy ),and i now want to do another ITIL exam. Could any of you suggest the next logical step ( preferably an easy one!! ) My background is in Technical Support. In work i have initated change control and incident management.
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ITIL Foundations of IT Service Management - Which Exam for 2012?
So, I've studied the v3 material and am brushing up on some of the new 2011 stuff. I went to schedule the exam today, but there seems to be multiple versions listed on Prometric's site. I see EX0-101 ITIL Foundation v.3 & ITIL Foundation (English) and EX0-115 IT Service Management Foundation based on ISO/IEC 20000. Which…
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ITIL v3 MALC
Hi I just failed on the MALC . Not sure why as I found it more difficult compared to the other Intermediate Exams. Any advis/help/suggestions more than welcome. Tahnks
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ITILF2011 - ISEB Exam Passed Today
Ladies and Gent's Thank you to this forum fro usefull contribution . Today i passed my ITIF2011- ISEB exam in my 1st attempt without any hassel. But one thing i notice that at the end of exam system does not showed me my result and any Conguratulation message. As per my experience with Cisco exams at the end of exam you…
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ITIL Foundation 2011 best study book
Hi All I want prepare my self to ITIL 2011 fundation exam. Which book will be better : Passing your ITIL® Foundation Exam - 2011 edition: Study Aid from the Official Publisher of ITIL or Passing the ITIL Foundation Exam: 2011 Edition (English version) (Best Practice): Amazon.co.uk: David Pultorak, Jon E Nelson, Vince…
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ITIL OSA 2011 sample exam paper
Hi, I finished the ITIL OSA training in May 2011 and now I have time to review and sit the exam. I need the OSA official sample exam paper 2011 edition. Where can I find them? I appreciate your help.
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ITIL Foundation Exam costs
Hi all, I am trying to find out the cost of the ITIL Foundation exam in the UK, but I have searched the web & cannot seem to find it. Can anyone please point me in the right direction?:)
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Looking for ITIL Foundation 2011 Certification
Hi, I am new to this forum and ITIL and now looking to set for ITIL 2011 Foundation exam. I have Telecom background. So ITIl will new chapter for me. I am looking for your advice and guidelines that how i cna preapre myself for exam. Some one told me i should buy the ******** value package (Sample question, audio files and…
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ITIL 2011 Study Guide
I have been studying for ITIL V3 for the last couple of months. However recently I came to know that ITIL V3 2007 edition has been discontinued for examination and currently, examination is available for ITIL 2011 edition. Request you to provide the online soft copy of ITIL 2011 Study Notes if any of the members here do…
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Got my fancy ITIL Foundations cert in the mail today.
It's becoming a necessary exam for some industries, even though it introduces extreme bureaucracy into a field that is famously anti-formality. IMO, it's a necessary evil. Anyway, my company paid for a 4-day class, I surfed the web for most of it and still scored an 80-something on the exam. It wasn't terribly difficult,…
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Passed
Passed with an 80%, failed it last time missing it by 1 question. On to the next cert. :)
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intermediate exam name/number
hi i passed itil foundation exam now i want to pass intermediate exam can any body help me which required for that like foundation exam name/number is Test Name: ITIL Foundation v.3 & ITIL Foundation (English) Test Number: EX0101
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ITIL V3 Foundation certification exam
Hello everyone, I am new to this forum. I have been asked to appear for ITIL V3 Foundation certification exam and clear the exam in 15 days. Due to my work schedule, i could not attend any online courses. Could someone point me to the study material/book that should help me clear the exam. I went through a list of books in…
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ITIL V3 Intermediate Operational Support & Analysis (OSA) Course.... INFO REQ
Hi All, I am scheduled to take the Operational Support & Analysis (OSA) course in March and I wanted some information on the reading material & exam. From what I can see the best book to review is the Service Operation 2011 Edition - is this correct? I have downloaded the example scenario exam questions, however; would…
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Post Foundation Testing Requirements?
Hi, I received my ITIL v3 Foundation cert last year and now am looking at Intermediate certifications. Is it manadatory to complete an appropriate training course to qualify for the tests? According to several websites I think so. My company offered free Foundation training, but nothing beyond. They may reimburse third…
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ITIL bootcamp?
Boss wants me to submit more desired training for this year by COB today. Company is very into ITIL, so I figured getting the latest ITIL Foundations certification would be a good way to go. Anyone know if there's a good "bootcamp" out there for ITIL Foundations? Something that would cover everything then either have the…
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Passed ITIL v3 Foundations yesterday
Took this exam yesterday and passed with a score of 88%. Took my time the real test as I had been goign through the practice tests in around 15 minutes. Next up for me is Network +
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I hate ITIL!!!
So, in order to get our yearly bonus, the whole company has been tasked with passing ITIL V3 Foundations. All I can say is AAAAAAAAHHHHHHHHHHH!!!!!!!!! Can someone please, make rhyme or reason from some of this gobble-dee goop? I have been taking the online practice exams, and have learned more from a single exam then any…
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Taking my ITILv3 test today, excited!
This is my second go around, I'm ready this time. Will post my results once I get my exam results later today. Ready to kick this test butt!
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Need ITIL V3 Intermediate OSA Sample exam
Hello Friends, Can anyone provide the link to download sample ITIL V3 OSA (Operational Support Analysis) Exam questions?
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MALC Exam/Course
Its almost been a year exactly since I took my ITIL bridge exam. I just finished writing and passing my last capability exam SOA. Last hurdle will be the MALC exam. I've been told that the pass rate is only 55%. I was looking for suggestions from others that have passed this exam on which training providers (classroom or…
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Are the five books enough?
The company I work for has access to the core ITIL books. Do you think these books would be enough to pass the Foundations exam? Or do you think I would be better off getting a book specifically related to the exam and going that route?
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i have big question with out answer? i need help
i have big question with out answer? i need help can any one open the attach file and see if he now any of the question and answered please ?? by high lite 1. (Points: 3.0) Input from which processes could be considered by Service Level Management when negotiating Service Level Agreements (SLA)? a. All other ITIL processes…
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ITIL Foundation v3 online training and online exam
Does anyone have experience with Thought Rock and Loyalist Certification Services? Thought Rock offers online traing and a voucher to write the ITIL Foundation v3 Exam online through Loyalist Certification Services for $150 Total. I am thinking about enrolling but wanted to see if I could get some feedback. Thanks, jbetz
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Narrowly Passed ITILv3 Today.
I took and passed the ITILv3 exam today. I'll be honest, I scored in the low 70s to pass, but I'm okay with the score, especially when considering the subject matter and the time I had to learn it. I took a ITILv3 class through a VA training firm. The class was two and a half days. We used power-point presentations, white…
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Passed ITILv3 Foundation
Passed it this morning. My study materials were: CBT Nugget (didn't like it), CSU ITILv3 videos on youtube (watched about 1/3. Really liked it), mock exams on ITIL Campus - ITIL v3 online training & taruu :: ITSM Basics Practice Exam Kept taking the mock exams until I was scoring 80-90%.
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Decided to start on ITIL v3 foundation
After passing my CCENT, I am now going to embark on studying towards ITIL v3 foundation. I have ordered a book called Passing your ITIL foundation exam, 2009 syllabus. http://www.amazon.co.uk/Passing-your-ITIL-foundation-exam/dp/0113312067/ref=sr_1_3?ie=UTF8&qid=1316595814&sr=8-3 I also have watched a few videos from…
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Another Foundation PASS!
Dear all, after intensive cramming over the last few days I decided to take the leap and signed up for the test today. It took me 30 minutes (out of 90 that you seem to get when your native language is not english) and I passed with 92% percent I guess this means that I got 37 of 40 correct which is more than in any mock…
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Passed ITIL v3 Foundation
I did a course through work and passed ITIL v3 Foundation :)
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ITIL Foundation v3 through online training and on-line exam
I recently got my CompTIA Network+ cert and am taking Security+ this Thursday. I am considering going after my ITIL Foundation v3 cert next. It appears to be relatively easy compared to Net+ and Sec+. In looking around a bit I found a company called Thought Rock that offers online traing and a voucher for writing the exam…
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Passed the ITIL v3 Foundations exam today!
Definitely not a very hard exam. I am currently an Incident Manager, so I already was already fairly familiar with a lot of the terms and processes. I used Skillport CBT for some of my studying and the ITIL Skeptic website for the rest. I think the ITIL Skeptic website would provide most people with more than enough…
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I Passed the ITIL Service Transition Exam!!!!!!!!!!
I am so excited! This was the hardest certification exam I have ever taken. 29/40 barely passed! I went through the ITIL Zone which did a great job. I recommend them if you decided to use on line training! I also read the OGC Service Transition Book! FEELS GOOD!
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Passed ITIL v3 foundations today
Just spent the weekend studying the OGC approved book Amazon.com: Passing Your ITIL Foundation Exam - The ITIL Foundation Study Aid Book (9780113312061): Office of Government Commerce: Books and then the itil skeptic website and practice exams. did horrible on the practice exams, but did excellent on the real test this…
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Itil 2011?
I'm considering adding ITIL v3 Foundations to my get list, but I'm wondering if there will be a new different cert that reflects the recent 2011 refresh of the material that I should perhaps wait for. Anyone have any insight?
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ITIL v3 Foundations Exam - Can't find what's next?
All, I've passed ITIL v3 Foundations Exam today but can't find what's next. After hours of searching forums, ITIL and prometrics site to locate the available sites for Service Design, Service Transition or other, I can not locate these tests. When I asked about them at the testing center, they said they only think ITIL…
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Question regarding ITL cert
Would a Bachelors Degree in Information Technology and Administrative management plus having an ITIL certification qualify me more for an IT management position?
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ITIL v3 Foundation
I'm considering doing the ITIL v3 foundation but don't know which study materials are good. Amazon has several books. Can anyone suggest a good book or two, please?
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The Art of Service for ITIL and Exam Prices.
I am looking for online/self-study training with the capability modules. I like the way that itiltrainingonline looks but they do not have all the modules for the Capability track. The Art of Service has them but I haven't been able to find much about them. Full Expert training for $2600 is hard to beat. i assume that does…
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My ITIL Service Operation Exam
My ITIL V3 Service Operation exam was scheduled today. I have given it and waiting for results... This waiting time is really killing. I do not know that why CSMEAS is taking this much time to process the result... Fingers are crossed....
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Interested in getting certified
Hello to all. New member here and I am interested in getting the ITIL foundation certification. My plan is to self study for this exam as I see a lot of folks here taking on that path. I personally am more of a book studying type of person. For the current examination (I'm assuming it would be a V3 exam), what would you…
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ITIL Lifecycle Quick Study Guide
This quick study guide contains everything you need to review and study for ITIL Lifecycle from Service Strategy through to CSI. The guide has been written to provide clear facts that can help either for pre-study,during revision, overviews or just refreshing your knowledge. This is a must for anyone considering taking the…
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Is ITIL worth it?
Hi, I'm currently unemployed but do have a lot of experience building and repairing PCs and some helpdesk experience. I am currently studying for the ccent exam but have seen some employers asking for ITIL certification. I dont know much about ITIL other than it has something to do with managing IT efficiently and…
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Question on ITIL
Trying to register for the ITIL exam on Pearson VUE and it asked this questions: Additional Information Requested By EXIN, Inc. Before proceeding, please provide the following information. *EMail *Please enter your date of birth (dd-mm-yyyy) *Please enter your place of birth *Please enter the name of the Training Provider,…
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Metric's are too complex for the toolset
Has anyone ran into this. I know SQL and if given the right access or even a month data **** I could create the reports, but the system itself is limited and the SLA's are great in theory but challenging to track. Has anyone ran into this problem?
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Accredited ITIL expert online training provider
I have completed my ITIL foundation exam and want to presue my journey towards acquring ITIL expert status. Can anyone please suggest based on your experience accredited ITIL expert online training service provider based on quality of service and cost.
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More study material, different approach?
Dear all, I have been studying for the ITIL Foundations exam for roughly 6 weeks now (on and off). I have read the official OGC guide, multiple PDFs and I have real-world ITIL experience. After doing all the mock tests I could find (mainly on the ITskeptic site) it seems that I make the passing score on most of them but…
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ITIL Expert Accredited online course
Can anyone provide the ITIL Expert Accredited online course. I am in India.
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ITIL Service Transition exam set for 7/16 10am EDT
Blew it ;)
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ITIL Foundation pass
Thanks to this website and especially the it-skeptic.com ITIL links, just passed the Foundation exam. It's true what they posted here, you won't pass without studying the material. Now, on to CIW Database Design Specialist certification!
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ITIL v3 Foundation - Self Study
Hello all. First, I'd like to say thank you for all of the great information here. I have been reading through quite a few posts and did not see my question answered so I'd like to ask it. I'm self-studying for the ITIL v3-F exam. I have been reading this book. Any feedback on this book? I got the book really cheap and is…
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Difference between Availability Mgmt and continuity Mgmt
What is the difference between Availability Mgmt and continuity mgmt, all i see is they both cover IT disruptions / Disasters. But why 2 why can't they be just one module under service design? I am planning on for ITIL Foundation. Thank you all for helpful info.
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Chugging along with the Service Transition material
Current I am taking a course through ITIL training zone. I find myself hitting a ton of ah ha moments as I go through this material. Of course ITIL is presented at a high level, but the descriptions in the CBT and study guide have been very informative. So far I have gone through the Service Transition Principles, Change…
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Question for experienced ITIL practitioners or service experts
I'm currently in a leadership role which involves me into a service engagement with a client. The engagement has the span of 3+ years with the potential of additional years added on. I currently hold ITIL OSA and V3 F. I am in the midst of studying and taking the exam for Service Transition. This has been a huge blessing,…