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Average CU completed in 6 months WGU
I start with WGU April first (NA track), I transferred in 34 CUs and I am planning on having the remaining 88 finished no later than 2 years from when i start which is only 22 CU for 6 months, which I feel like most people on the forums are able to finish a lot more than that, so hopefully I can finish in 3 terms. but…
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Would you consider me a job hopper?
I started my job last June immediately after graduating. While the job pays fairly well, I am unhappy here with many things. I want to quit after 11 months. Would this raise a flag for potential employers? Before this job, I had internships/jobs in college that lasted from 3-15 months. They certainly weren't careers.…
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Weird IT Job
Organization I work for is quite well known in my country(UK) a tad over 4000 users in public healthcare.I work as IT Support with this organization. I've worked here for the last 6 months and have never encountered such strange usersbefore. I have about 20 years customer service experience but this seems to be on a…
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Recieved my WGU transcript eval
I was pretty happy after I went through it, looks like I will only need 14 classes to complete the BS in IT: security degree. A question for you all that are going through the program now; do you think 14 classes in 6 months is feasible? Except for the two classes dealing with leadership, tech writing, principles of…
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Internship Interview Advice
Hello TE! I have an interview for an internship position within the networking team at a large hospital in my state in a couple days and I wanted to get an some input from the community. My instructor told me to brush up on knowledge regarding VPNs and to also get some general knowlege regarding Citrix. I don't really know…
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How can I get hired in this unjust system?
So I just got an offer for a job that required working with Windows 7, and I was willing to take it, even though it was only $14/hour, but even though I'm well qualified for it, they won't hire me because of my past run in with the law... This system is really screwed up, because they are missing out on a lot of good…
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Skills needed for QA Tester?
Skills? And any tips? Thanks
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Go down with the Titanic or jump ship?
Looking to solicit a little feedback based on your experiences. I'm currently working as a sub to a prime at a customer site and it has become clear (at least to me) that the customer is looking to replace a number of us with cheaper labor. In truth, I overheard a number of conversations that weren't intended for my ears…
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Experience vs Salary : What would you choose?
Hello TE! I am stuck at a fork right now in my life and I do not know how to proceed. The current job I am at I make about 40K w/ benefits. I get to touch lots of goodies, and have full access to their Technet licenses. I work as a Help Desk Analyst but I am also in charge of the Helpdesk lower techs. I have learned so…
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Data Center work
Wondering if anyone here currently works or has worked in a Data Center? I am working on my ccna, however I am wondering if there's any other certs I should be studying for that could help me land a job in one
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IT career advice request
Currently I am working as IT auditor, I have a bachelor's degree in computer science and a master of science in information technology. My certification are MCITP, MCSA(2012), CCNP, CCNA Security. On my current job I am not effectively using the skills acquired in my certification process. Due to this reason I am planning…
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WGU Ereader/Tablet
So I have a desktop PC with 2 monitors. I have an HTPC hooked up to my living room TV. I also have a laptop. I do not have any form of tablet other than the original kindle. From what I have been able to find everyone seems to say you NEED to get a tablet. If my sole purpose for getting the tablet/ereader is to read the…
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Interview to get an interview?
Just when I thought I have heard everything this comes along. Have any of you had experience with having to have a "meet up" / interview to see if employer wishes to grant you an interview? I have my own theories about what this is used for, but I would like to hear the experiences & opinions of others. Thank you in…
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Online job applications in plaintext (no HTTPS)
I tried to manually type in https:// in the URL, but it essentially broke the website. This company uses Taleo (which seems to be highly popular), but for some reason the whole job app is in plaintext. And I'm not going to essentially **** all this PII on this form that has all my contact info and job history! I almost…
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Confused about Upcoming Interview, Need Guidance
Hey guys, This is my first post on here but I have been following for a short time and learning from the vast knowledge and experience being shared on the board. I am new to the InfoSec field and am currently on pace to get my masters in the Fall of 15'. I didn't have any IT experience with my undergrad so I am about a…
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Question and I know you guys can give me some info
I just checked my e-mail and got a hit about a NOC Technician position. It's entry level. They want to know your current employment status, salary expectations, and availability for a quick phone call. I guess my key question is about the salary expectations. I mean they are interested which is great. I am just wondering…
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I need to know the truth.
i need to know if the subjects being taught in this program is sufficient for me to get a good start in workfield? 3404 Computer Systems Technician
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Question for anyone here that works or has worked at Google
Do they only call you back if you have an internal employee refer you? I tried applying with no response. A friend emailed my resume to HR and I promptly got replies. Do they only hire people that know people inside or something? I know that they only were responding from my friends internal application because their…
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Is anyone a Technical/Solutions Architect?
The title pretty much says it all. What appeals to me about this path is that its a mix of technical and user interaction, and seeing the bigger picture. I am interested if anyone has gone down this path? Thanks.
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Some questions about jumping in the sys admin world
I've been doing web design and development work for about four years. My wife and I are going to be moving in about a year and a half and I would really like to take this opportunity to transition into the IT world. The only problem is, I have no experience as an "IT" employee. Part of my current duties include managing a…
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Should i take a job as a network analyst even if its for 1 year?
Should i take a job as a network analyst even if its for 1 year? I may have the opportunity to get a job at my local gas and electric company as a network analyst, its almost like a NOC role but we don't actually fix anything and just route stuff out to the engineer's. I am currently working help desk and am studying for…
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How would you react to a Recruiter telling you?
Question: Say a recruiter has a location that they have sent 30 or so people to before, and currently have that amount staffed there. The highest they've placed someone at this location is $45.00 p/hr You are not looking for anything under $50.00. They say they can do $50.00 but are more comfortable with doing $45.00…
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Anyone work for a school district?
Got offered a job recently for a school district. Job is a step down from where I am now but the pay is similar (slightly less) However the benefits and doors it will open seem to be better. (Im basing this off what Ive heard and my own logic) The position I'm at now is fine. However I am at the ceiling as its a very small…
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Please help me improve my resume
Working as a Tech in a Warehouse now doing misc repairs on desktops & laptops, but the job isn't stable. I'm only getting about 20 hours a week and have a boss with a split personality. I'd love to get into a help desk role even if it paid pennies. I'm not getting any calls, so I know it's something with my resume. Just…
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Cuv1 wgu
Hey Techexams, How many people have taken CUV1 web technologies? Just looking for your input on the course. I just finished the CCNA course and looking to finish this course in 2 weeks. Is it possible? Is the CIW test hard or a piece of cake? All input would be appreciated thanks ahead of time
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Network vs System Admin
Which job is in more demand and would pay more money long term? Current location is North Carolina.
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New job
Moving up from first line into more of a second line position. Its a heavy pay cut, one that I can't really afford. But hopefully the experience will pay off in the long run. I have been working really hard, there is still a long way to go. I will knock out some more certifications this year.
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Best certs for System Admin
So i just landed my first IT job working in Tier 1 Help Desk. I am close to finishing my A+. I want to know what would be the best plan to get into a Systems Admin role. What would be the best advice to get to that role. How long should i stick to this Tier 1 role til i look for the next role. What certs would be best to…
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Anyone do Sales/Sales Engineering for a tech company?
My background, both practical work experience and education, are in sales. I'm currently pursuing an AAS in CIS concentrating in Network Administration. I am on track to graduate in December, and I plan to have my CCENT by the end of this summer. By the start of next year I hope to finish my CCNA and pursue certs of VM. I…
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network/ security engineer at MSP vs ISP
Sup all, I need some advice i recently received an offer from a MSP to go work for them as a network and security engineer where I will be working on cisco, juniper and checkpoint hardware. My current job at a MSP/ISP which I am doing mainly server and desktop support and a little network support on the ISP side of the…
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Any IT project managers out there? What do you do?
Basically, the questions is in the thread title. What type of projects do you work on? Is your work much more administrative than technical or is there somewhat of a technical side to your duties?
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Tuition reimbursement for Veterans
I'm posting this for the benefit of our veterans out there who have not yet considered seeing if they have benefits available to them for certification training. Feel free to shime in if you have experiences that can benefit the group. I got eligibility for tuition reimbursement with the Veteran's Addministration under the…
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Sales --> Technical Engineer ?
Hi All, I'm fairly new to the forum but I do have an age old and yet pertinent question. I have worked with IT resellers/integrators for nearly 4 years now as both a client executive and software manager/solution engineer. About 8 months ago I took a roll with another reseller that is more sales focused because frankly I…
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[confused] career path advice
To give you a little background I had the ccna certification last May 2013, there were times that I paused my review for CCNP routing(personal reasons and school obligations), now I'am graduated from college. After graduation I studied CCNP routing for a month. I came across with configuring BGP and some redistribution.…
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writing resume with no special skills
Long story short I applied for a position within my company. I thought I would be a good fit considering what inquired from me during the interview process. Unfortunately for me it was not meant to be. Another co-worker got the position. We've been there for the amount of years and do the same job. The only thing I can…
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IT Systems Analyst (Risk & Compliance) Interview - Advice?
Hey Everyone, I have a interview tomorrow for a IT systems analyst (Risk and Compliance) position. It's a great opportunity for me and I hope all goes well. I had a phone screen interview last week and I am actually surprised I got a second interview. This is my first on site interview for a IT job. Can anyone give me…
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Job decision help please!
I'm a 19 year old with 21 months experience as an IT support analyst. I've been looking for a new job which will could provide future progression and a solid step forward in my career. I now have two offers which I can't decide between. One a large insurance consultancy company and the other a large bank. During the…
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Resume Review
Basic view of what my resume looks like.
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Don Jones (PowerShell MVP) Career Rant
In the latest PowerScripting podcast Don goes off on a tangent diverging from the new DSC capabilities in Powershell to remind us all how important it is to take responsibility for our own career. Well worth taking a few minutes to listen to especially if you're caught in a rut wondering if all that labbing and studying…
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Any other March WGU starters?
Anyone else starting WGU March 1st? (Well, March 3rd technically) I'm going for the Net Admin concentration, walking in with 53 CU's cleared from an AS in Business, 68 to go. (I think that's right) I'm really hoping to expedite this process!!
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What is an IT support technician interview like? Looking for tips
Hey all, I have an interview scheduled for Monday for the position of IT support technician for a pretty major company. I'd say I'm somewhat saavy with computers in general, have been into them since I was a young child. I'm currently studying for my A+ cert and am about halfway through Mike Meyers book. My guess is that…
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DSU alumni?
I got the masters itch. After a long debate and feedback from some of you, I eliminated WGU from contention and am inclined heavily towards The MSIA program at Dakota State University. Has anyone here started or completed this program? Looking for some feedback on your experience.
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Resume Critique and advice needed
Here is my resume, I have been working on for almost 10 months. It has morphed from something not very pretty to what it is now. I have had help from job coaches, and am working with a vocational Counselor at the local Department of Rehabilitation office. I was instructed to attend a resume workshop and a 3 day interview…
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How to go about asking for a promotion?
So long story short I am looking to talk to my boss about a promotion. I think where the company has grown to, my continued education (certs and degree) and the level of my involvement in it all warrants a new title. Right now I am a Net Admin but its so broad I want something more specific on my resume for the future. I…
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WGU student materials
Hello, I am new here. I am also new to WGU. Going for my B.S in I.T Hopefully starting April 1st. How do course materials(books, guides, etc) work at WGU. Do we order them through the bookstore like regular colleges? are the fees included in the tuition? I have my A.A.S in Information Technology but no certs. Already have…
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Progression in It ( advice)
A little about me I'm Active Duty Army my first job was as a signal support specialist ( communications) and thats where i was a System admin for two years. I have A+, Sec + and im sitting in Net + class ( on lunch) right now will test at the end of this month. im hoping to get CCNA and Cissp at the end of this year just…
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Would you ?
I had applied to a company in atlanta in December for a network engineer program, the company is a cisco gold partner. The problem is the next part of the interview process is an assesment test all the way in alpharetta georgia, this is a great opportunity but i would have to most likely rent a car and take the 9 hour…
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Senior Systems Engineer in St. Louis
I work for an MSP in St. Louis, MO. We are currently looking for 2 people to fill the roles. Skill sets will determine focus. PM me if you or anyone you know is interested. Description: We have an immediate full time opening for a System Administrator. Our System Administrators works closely with our clients and other…
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wow - best interview question ever
had an interview today - question was: you got an internet connection at home, website didnt show up - what do you do? i was throwing in EVERYTHING you might wanna check (ip on computer, local network address, dns, cable, switch etc) and finaly he just smiled and said "you forgot someting" and i was like "!?!?!?!?" and he…
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Going from hobbyist/side income to full time professional?
Hey guys, I'll try to keep this short and see if you can give me any advice on a path to take. So my experience with computers goes back to about 1997 where I made my first website on Angelfire . I graduated HS in 2003 and had taken a few classes in Computer Engineering and one in Networking. I considered getting my A+ at…
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Anyone made the switch? System Admin -> Network Admin
I'm thinking of a little career change and I've been wondering if anyone has done something similar. Currently I work as a Linux Sysadmin in the area of Web hosting. I'm getting tired of having to deal with Web Developers, has anyone else made the switch? How did you find it? Is it closer to what some would call…
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Looking for a reality check
I won't post too many details here as I don't want to be identified, however I'm looking for a reality check for my current position. I'm feeling like I should jump ship due to a different location. I'm currently employed in title as a network admin, payed below market average for that role, where my responsibilities…
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Associates Degree transfer from Ivy Tech.
Has anyone transferred from IVY Tech with their Associates Degree to Western University. If so, What classes transferred into Western.
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Entry/junior level field technician - SF Bay Area
I'm currently looking to hire a field technician to perform basic IT tasks at our client sites. This job would be great for someone looking to get started in IT - you can't get better experience than with a MSP. Job ad: Field Support Technician PM if interested. Please include a resume.
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Career Advice, Certification Route...
New to the forum. Wanted to start off saying I am currently an IT consultant doing hardware repairs, QA test, and inventory. Recently graduated with a bachelors in computer information systems and have obtained my A+ certification. I received a call for a service tech level 1 position at Microcenter. Would this be a good…
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What's wrong with the market?
I'm looking for a 1st Line Support job in the UK and I don't believe what people require for this role. I've been applying since Thursday, so four days now, and have sent 54 applications so far not counting in today. I only received three calls from recruiters without further responses. I'd say 90% of job requirements have…
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Got the Job!
Happy to say after a few months of looking I finally landed my second ever IT job as a assistant network admin for a medium sized firm. I've worked for a small MSP and due to some larger customers leaving, my position is being eliminated so this has been a lifeline. Speaking of "lifelines"- I just wanted to say thanks to…
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Got an offer from a company in a foreign country
Ok, so I'm a newly qualified CCNA,as of last month and all I've been doing for the past month is applying for junior networking CCNA jobs. I have struggled to get any interviews here in the UK, however, received a call from an agency working for a client in another European country. The role is exactly the sort I'm looking…
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Network vs. Software vs. Web development in USA
Hi, I would like to know what field is in-demand most in USA specifically in new jersey/new york area? and how hard to get that job in these areas? I have a ccna and currently I'am studying programming. thank you!
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Resume Critique & Advice Please
With some assistance from a gracious individual I was able to create a new resume from scratch. (Old resume was 4 years old and atrocious) I've been at my current job for 4 years now and I'm looking to find employment elsewhere after I complete my BS degree in the next few months. This has been my first real IT job other…
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Invoicing and Documenting for Contract Work
Finding work has been tough so when I was offered an opportunity to do some work for an IT services company as a contractor I decided to give it a try. If anything I can beak the ice and get out there and see some things I would not see. i need to know how to go about this. Surely I can rely on some of your experiences in…
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IT Degree with less liberal arts and more technical?
Hi, I have a colleague who would like to go back to school online but doesn't want a program with as much liberal arts courses. He would like more of the program to be technical related. It can be an associates or bachelors degree. I have suggested WGU, but are there any other options that anyone knows about? Thank you for…
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What to do with a "bully" boss?
Hey guys, I think that this is something a lot of us has dealt with but this issue has been bothering me for few days now and I wanted to post here and ask for a suggestion. Several years ago I worked at a company where a technician (I'll name him Bruce) who was working there took me under his wing and helped me become…
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which certificates to get a job in India
Hi I am 36 yrs old single guy living with my parents and I am facing severe problem regarding career change. Unlike in the West , in countries like India changing careers after 32 or 35 is almost impossible and very difficult ,furthermore it is not easily accepted. I used to work as a pharma salesman (medical…
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Entry into IT world advice
Hello everyone!I'm starting up in the IT world and I've been having trouble finding a job. I was wondering if anyone could offer some advice on how to proactively find a job - I apply to any Desktop Support/ Jr. Sys admin jobs I find but I'm wondering if there are other things I could do to help me find my first IT job.I'm…
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Advice on creating a Resume suitable for applying to Federal jobs
So I've heard that you should create a resume with extreme detail of all jobs performed when applying to a government job. Any other advice some of you guys out there may have?
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IT Tech Interview Tips
I'm finally getting calls on various Tech positions. It seems like my confidence is growing more and more. Any Tips on the Do's and Don't in a interview? Reason why I ask I'm a little rusty and out of the loop, 11 years working for only one company. Here are some of the things I've noticed. 1. The interview does not say…
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Article on Tech recruiters
Just thought this was an interesting read on recruiters and thought I'd share. Imagine Getting 30 Job Offers a month
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New Guy / WGU Student
Hello everyone, A little background, I am new here and starting at WGU on March 1 going into IT Sec. I am transferring my AAS from the CCAF and my A+ which gets me 42 CU completed and 81 to go. With a full time job/life I won't be able to go as fast as some of you, but I will try and do it as quick as I can obviously. I…
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How Do You Know When You Have The Job?
This sounds like a dumb question, but I'm somewhat in the dark as to whether or not I have the job or not after a recent interview. In the past, after an interview, I have been given a "report here on this date" statement. This time I receieved "When can you start?" & "You should be hearing from us next week." Do I have…
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Certifications in progress
Is it bad form to write down on your resume what certifications you are currently studying? Eg, CCNA (in progress) or MCSA (expected X 2014)
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Resume critiquing
Hello Everyone, I am looking for someone to critique my resume. I have been having trouble in the job market lately. So any help would be great. Also I will be attending WGU starting in march. Should I put that on the resume. My resume Attachment not found.. Thank you all for the help in advance.
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What to do...Ballistic co-workers, projects, Oh My...
Ok, so I don't like going on the Intertubes and whining about my job (seems kind of unprofessional) but I'm at that point. I just don't know what to do. You know that job that you had trouble going to sleep because you knew you'd have to go back in the morning? This is that job. There are two of us "network guys"…
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Different Salaries for same job from two different Recruiters???
I recently applied to a job and got a call today from the recruiter. She told me the specifics and sent me the salary and job description for the job as well as the name of the company. I told her I would get back to her with an updated resume. So I went to the company's website and saw they had the job listed on their…
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Asking for a Raise
I want to explain my scenario to get your opinions on the topic of asking for a raise. Last year the whole company (~200 employees) got a 2% increase in pay. I think they do the once a year across the board small raise. At that time we had 3 people in our IT dept - me, my boss, & another IT support guy who took calls. A…
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How hard is it to find a job in another state?
With relocation? Without relocation?
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Please critique my resume
I have been interested in getting into Networking field, starting in a position such as NOC/SOC technician. But I have been looking for such position rather passively (waiting for recruiters to call, etc) due to issues that may arise with relocation and what not. But with the tax money coming in and my apartment's lease…
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Kaplan post baccalaureate IT certificates
Hi, I'm new here so sorry if this is the wrong forum. I'm looking to move forward in my career and am looking for some online classes. I found that Kaplan is offering online postbaccalaureate IT certificates in several fields, for example computer forensics, information security, linux system administration, ms operating…
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How many really LOVE your job?
]Funny thing, I was talking to a couple of cop friends yesterday and after some brief conversing we somehow were on the topic of job satisfaction. They had asked me how much I liked doing IT/IA work and I replied, "I really enjoy it, its challenging etc..." But when I asked them the same they were so freakin enthusiastic…
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Conferences on resume
Do you put the conferences you have attended to on your resume? If so, where do you put them?
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Master of Science in Applied Engineering and Technology Managment- Network Security
Hey guys, I've been considering DSU's program in Information Assurance as well as WGU's program, until I came across this program at EKU. This is very appealing to me since I could attend the classes on campus after I get off work. The classes are scheduled for working professionals. Just wanted to share and see your…
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How many have held a role in Information Assurance (IA)
Just out of curiosity how many of us have held a position in IA. If you have rate it from 1-10 1 being I almost jumped off a cliff 10 being I jumped for joy on a cliff .....Ill start...3
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Canadian Job Market?
I'm looking into moving up to Canada particularly the Vancouver area for several personal reasons. How is the job market up in Canada, particularly in the IT field? Also are they kind to hiring forgieners? Last thing, anyone have any working experience especially in the vancouver area or Canada in general? How was it?…
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What can I expect from a meeting with someone from Adecco?
I'm trying to start a new career in IT. After putting my resume in a few places online I received a call from someone from Adecco asking to meet and start a conversation about what I want out of a career. This seems like a scam or at least too good to be true. What's the catch? Is this a service I have to pay for? What…
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Yet another resume critique request
Recently passed my CCNA after ending a contract position and I'm applying again - this time looking for a position that I can hold for a longer period of time. Aiming primarily for Cisco networking experience in NYC, although may settle for help desk/desktop support that pays well enough and provides opportunity for…
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Please critique my resume
Never mind.
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Associate degree Help!
Hi guys, I am looking for online Associate degree in IT - Networking from accredited university, the problem here is that i need inexpensive one because here in Egypt 1$=7 Egyptian pounds so it will not be an easy option for me , i have just finished Computer Network Security Diploma at Ashworth Collage and i am looking…
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Online Employer Application ???
I am currently working a permanent full time job.. Don't want my employer to know I am looking for work. Not sure how to answer this question. Is it ok to contact your current employer?? My issue is if I choose Yes they call my employer and they know that I am looking for work. If I choose NO they might think I have…
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Best US Schools for CyberSecurity
Interesting article on survey done for HP IT pros rank University of Texas San Antonio best school for cybersecurity - Computerworld
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Local colleges awarded grant with help from WGU
This is pretty cool, largest grant ever awarded, WGU proving that competency-based model works: http://www.sinclair.edu/components/toolkit/_articles.cfc?method=display&objectid=DFDE2BFD-EF87-D8E5-4844AC936CACAB1F I'm obviously biased towards WGU and competency-based ed, but it's promising to see developments in this area,…
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Resume Review
Afternoon all, Looking for some constructive criticism of my resume before I put it on the market. Any and all is definitely appreciated. Attachment not found. A little history behind me, I landed my first gig as a contractor doing Desktop Support in August of last year. Contract has been extended twice now and I'm looking…
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looking to enter the IT field...what certifications / education path would be best?
hello all! i graduated college 2 years ago with a BS in Neuroscience and minors in Computer Science and Biology. I ended up working for a mobile app developer for awhile after graduation (part-time job during school turned into full-time afterwards) and I enjoyed it a lot, but there wasn't that much technical experience.…
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Degree + CCNA but no IT work experience =?
Ill be graduating in april with a degree in Information assurance/Network security and I just passed the CCNA, however I have no real IT job experience. Do I have any hope of landing a job in security? or will I still have to start off at a helpdesk type job?
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My CV & Prospects? Network Engineer
Hi, My main goal is to become a Network Engineer but I'm sort of struggling with my experience and what I need to apply for. My CV is attached (the format is just text and not what I would give an employer obviously!). I have worked helpdesk but its more for answering questions and problems about the site I developed, e.g.…
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Base Pay + flat-rate "Per Diem"
Has anyone else ever heard of this? I just had a place say that they offer a certain amount as W-2 taxable pay, with another $/hour counted as "per diem" (claiming that since the per diem rate isn't taxed, it's the equivalent to a higher amount) This just seems ... odd, and google is giving me conflicting information.
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WGU BS:IT/Software - starting 1/1/2014
Figured I'd start my thread since I found the threads of others in WGU so helpful. :) My background - I've worked in IT since 1990. I started pretty young, most of my career I've spent as a developer. I started programming in 1982 with Applesoft BASIC, then when PCs became more mainstream I switched to GW-BASIC,…
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Avaya networking gear
I just had lunch with one of the networking guys at my new job (going on one month this week). I told him I am working on th CCENT>CCNA. He informed me that thats a good start, but it wont do much good here since they are 90% Avaya, a little bit of Juniper and no Cisco. We had to cut our lunch short due to a call, so I…
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Please critique resume
Greetings, I am currently seeking a career change from a military intelligence analyst into a security data analyst. I am also applying for all help desk positions because I understand that I may need to get real IT experience before jumping into the security analyst role. Please take a look at my resume. I'd like it to…
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Interesting Article on Being a Contractor
At 3M, contract workers have value but little job security At 3M, contract workers have value but little job security - TwinCities.com Roger Erickson, who worked as a reliability engineer in the same 3M division with Pedrow, also was hired as a contract worker in 2004, he said. Erickson does have a four-year degree and…
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Advice on the tool to be used
My institution keeps on opening new stations and as results we are having many users who are located in different places. I would like to ask anyone to recommend to us tools that we can use to facilitate help desk and user support unit to support all users remotely. In most of our station we do not have network access for…