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ITIL for personal career growth?
Has anyone pursued ITIL for personal career growth, even though they might not be going into management? I have several years of Help Desk/Desktop Support experience. How I work is, I like structure to things. So I was intrigued by ITIL, and had considered pursuing it for personal career growth, even though I wasn't into…
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ITIL - What were your selling points/benefits?
Those of you who have implemented ITIL from scratch, how did you sell it to the higher ups? I know there's several websites that say how to sell ITIL, I would just like to hear from those who have actually done it. Was there any push back, did they embrace what you were trying to do? What benefits did you see after 6…
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Metric for Documentations/Knowledge Base?
Is there such a thing as metric for Documentations/Knowledge Base? Credit/reward staff for creating documentation? What is such a system called? For Help Desk, there's metric, SLA, etc. Numbers showing tickets closed by staff per month, per year, etc. At the places I've worked, documentation was not credited/rewarded, so…
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ITIL Intermediate (Service Lifecycle) Study Strategy and Advice?
Dear All, I am planning to sit for the 5 service lifecycle modules which is the intermediate papers. May i ask for your advice on the best strategy to sit and study for these papers. Before you ask that i should seek help from my training company, i would like to tell that i took an online training which by now has already…
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ITIL study system that has worked well for me
This is how I am going to put that $25 a month subscription at GoGoTraining.com to good use (first 500 subscribers get the courses for $25 a month). This is not an endorsement or an ad. I have no affiliation, this is just something that has worked for me on other exams and I feel it’s worth sharing. There are both Service…
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Does ITIL Expert certification make a change?
I really like ITIL and the way it structures the processes and makes life easier. At the very beggining of my career, when I studied to ITIL Foundation exam, I felt like I am forced to learn something unuseful and I thought passing the Foundation exam is pointless. Then I had to attend the ITIL OSA training and completely…
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Passed ITIL SO - whats next?
Passed ITIL SO - whats next? I want something that is less challenging .
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Passed ITIL-F v3
Done with ITIL! :D Probably the easiest exam I took so far. Straight forward questions, no tricks, multiple choice only and couple of lines long at best. Only read Claire Agutter's book. Passed with 88%. It's literally the only material you need. Easy to read and absorb. Tried to watch some vids online but I realized it…
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MALC study guide "tip"
This may be a tip and it may be me being extra and doing the most, lol. I spent like $25 at fiverr to have someone do a voice recording of the MALC case study. That way I can listen to it in the car on the way to work, during idle time (and if those were sad enough admissions, before bed). I figure after a few days of that…
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ITIL SO exam query
Hi tech community, I'm currently preparing for my ITIL SO exam. I attended the course, studied the course material well & read most of the key element guide provided. I attempted both mock exams provided by my training company and I passed both. I passed one of them with a score of 31/40 which is pretty low to me. I'm not…
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What is the good course material for ITIL Certifiaiton.
Any body know the which was the good course material for ITIL Certification in first attempt, and how many PDU Contact Certification Hours will be given by good institute.
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I passed the MALC
That is all for now as I still can't breathe!
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Directly go for itil malc exam ? Possible ?
Dear All I am just wondering if anyone is aware that if we can seat for the MALC EXAM directly ( obviously if we have 17 credits ). Reason for this question : Is it mandatory to have the MALC Course Training before the exam? Anyone any idea ? Thanks in advance C Saha
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Just a little humor (An ITIL mind is the devil's workshop)
It's Friday night ... enjoy!!
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Would this be the newest version of the ITIL Foundations book by Liz Gallacher?
Hello, I was wondering if this was the current version as I am in pursuit of my ITIL Foundations. It says it was published in 2012 but can't find a newer date. Thanks. https://www.amazon.ca/ITIL-Foundation-Exam-Study-Guide/dp/1119942756/ref=sr_1_1?s=books&ie=UTF8&qid=1501174499&sr=1-1
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New Member + ITIL Foundation
Hi all, So I just found this site from a friend of mine on here. I've been in IT for a number of years, but took 3-4 years out as I felt I was burning out on the industry. I'm coming back in now, and looking to start certification again, and decided I wanted to add ITIL to my repertoire. I'm starting with the ITIL…
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Anyone interested in OSA voucher
I bought a voucher for the ITIL OSA exam and my company ended up paying for the course/voucher. My preference would be to 'trade' the voucher for another intermediate course or I'm willing to sell it (for a slight loss if I have to.) Anyone interested?
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ITIL V-3 Practice Exams
Hello I have already taken a three day ITIL course and I am currently reading Claire's book. Once finished I would like to start taking some practice exams. Can anyone recommend a good site to review and take practice exams for ITIL v 3 2011 ?
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iTil Voucher CODE
hi im selling ITIL voucher CODE at low cost if some one need it here is my email jeanp6123 at gmail dot com
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ITIL V3 foundation + New member
Good day all, Passed my ITIL foundation exam yesterday, scored 95% in it. A BIG thank you to Claire and others who have shared their valuable advice and suggestions here which helped me a lot. Books I have referred to and definitely recommend them- ITIL® Foundation Essentials: The Exam Facts You Need by Claire Agutter Cert…
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What is most current version of ITIL certifications?
As the subject line says...reason for my question is that I am wanting/needing to move forward with my next level of study and exam attempt (SO is where I am heading, first)...but my confusion lies in the version. My CIO has offered to lend me his set (he says he paid almost $600 for set of 5 books) but his SO books simply…
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ITIL MALC Trainig Provider
Hi All, I'm new in this forum and I would like to request you to advice me for best ITIL MALC online training provider Please. I just passed PPO today so I have completed (Foundation, OSA, RCV, PPO, CSI) any advices and tips for MALC Please??
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Does ITIL 2011 foundation certification expire?
Hi! I wonder if the ITIL v 2011 foundation certification expires. Could you help me please? Thank you!
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auditing Information Security Management in ITIL
Information Security Management is one of the process areas in ITIL (Service Design phase). We are about to conduct a mini-assessment or audit on a client. And on this process area ONLY. Could someone shed some light on any template we can use? What are the generic high-level steps you would undertake to perform the mini…
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ISO 20000 Foundation bridge exam with an ITIL background
Anyone have an idea about how much preparation would be needed to sit the ISO 20000 Foundation exam or bridge exam, coming into it with an ITIL background (ITIL Expert). Are their significant shifts in terminology or other variances that warrant prolonged study or can I sit this with minimal prep?
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ITIL-SO Materials...what is recommended to begin training?
Hello everyone...I believe I am moving forward with the ITIL-SO path as my next step after Foundations...I have an Operations background, and hope that will help! I was curious...what is the official book/training that goes with the learning and certifying for SO? Also, what are other recommended materials that would help…
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Help with ITIL assignment
Hi, First, I must mention that I have added identical posts in some other ITIL forums – just to hope to receive the best possible feedback 😊 I am collaborating with a company on my Master’s Thesis assignment. I am working on the task: “How should an internal IT-organization be designed to be best prepared for the future?”.…
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Itil cert
hi I was wondering about this ver ertification it seems that about 85 percent of job postings regarding desktop or sys admin positions require it, is it highly valued by organizations?
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Passed ITIL Foundation Exam
Hi, Passed today with score 78%, my only source was "The exam facts you need" by Claire Agutter. If you've already worked with ITIL processes this book is more than enough. In addition to the expertise I thank Claire for his kindness.
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HELP!! ITIL v3 Foundation best books
hello i want tu study ITIL foundation. plz advice best book or books and best exam test pages[h=3][/h]
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Affordable ways to train for the intermediate level ITIL certs?
Has anyone seen any training classes for intermediate level ITIL certifications? In particular the operational phase. Thanks in advance
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Request for training materials for ITIL OSA
Hello, I would like to request for pdf books or training materials, sample test questionaire for ITIL OSA. I already downloaded sample question from AXELOS though i still need other materials. Where can I get or download. Any info is appreciated. Thanks!
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Does ITIL really create a Competitive Advantage?
Research has proposed that ITIL alone does not create a competitive advantage and Business-IT relationships play a significant role. How has this worked in your company. Please contribute by taking this short anonymous survey for a portion of the fulfillment of my dissertation. It should only take about 30 seconds and is 5…
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CSI Exam
I'm going for CSI exam in couple of days. Advice from anyone who has recently passed the exam? Not feeling as confident as I was for OSA... Any advise will be appreciated. Thanks
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ITIL intermediate study tip
This may feel to be a little extra to some people but if you can get here with the sample papers, you will be golden on the exams:* Do not read the scenario * Read the question and four answers * Determine the 5, 3, 1, and 0 pointer by figuring out what the scenario will be asking for * Write that down (is it a KPI, or…
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Does the ITIL certificate come in different sizes?
I'm planning on taking the ITIL Foundation exam tomorrow, but from what I can see in google images, all of the certificates are in legal size (I think ). All of my certificates for my other certifications are the standard 8 1/2 x 11. From what I'm reading once you pass your certificate will be digital, but you choose to…
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ITIL MALC Case Study
Can anyone tell me the version name and maybe the first sentence in the ITIL MALC Case Study for the exam? I'm using Simplilearn and they can't help me with this simple question/issue. It's so frustrating. Also, exam tips would be greatly appreciated.
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Sitting ITIL - Release, control, and validation in the morning
So who has that last minute nugget of wisdom?
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MALC case study
Hello all I am trying to sit the MALC exam and I see on the syllabus that the exam is a "Ten (10) multiple choice, gradient-scored questions based upon a single case study, issued in advance" Does anybody know what precisely mean "issued in advance"? Thank you
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I just passed ITIL - PPO and I now have my 17!
Just passed the ITIL PPO. It is time for the MALC...
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Passed ITIL RCV
I just sat the RCV and passed. I am very excited and already thinking about how to get that 'last point.' I have been going back and forth between Practitioner and one of the Lifecycle or Capability modules (either would have to be in the Strategy or Design space at this point). Guess I am going to have to come to a…
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Passed Foundation Exam
Hello. First post here is to thank everyone for the advice on the ITIL v3 Foundation Exam. I have a good amount of experience in IT and started a Help Desk ticketing replacement project. I was looking at products like ServiceNow. There were lots of terms being used that I was only partly familiar with (at best). I realized…
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Itil foundation exam code
Hi I have decided to take the itil foundation exam and am getting ready for the exam on my own. I went to register for the exam today and I was asked for the exam code. Please can anyone help me out what is the ITIL FOUNDATION EXAM CODE?
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Passitil foundation today
Hello guys, today i sat for ITIL foundation exam and passed with 95%. I have used one month to read a maximum of two hours everyday. I used two books only; 1.ITIL FOUNDATION STUDY GUIDE BY LIZ GALLACHER &HELEN MORRIS- for reading and attempting the questions at the end of each chapter. 2.ITIL FOUNDATION ESSENTIALS -THE…
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Passed - ITIL Continual Service Improvement have question about Practitioner
So about an hour ago, I passed the ITIL CSI certification exam. I earned 38/40, so while it isn't my best result, a pass is a pass. I actually have a question about the Practitioner exam. It kinda popped up after I started my certification path but those 3 points sort of feel like money left on the table. I also see that…
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Passing IITL MALC in two weeks... do you have any tipps?
I passed the sample MALC test out there, but perhaps you have some more information? Such as Cave at! or Dont! Thank you in advanve Steel-Cat
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Failed Itil Foundation AMPG website test exam
Hi, I have failed two of the Itil Foundation test exams on the Welcome to APMG-Exams.com | Home website. I am stressing because my exam is on Tuesday (two days!). Does anyone know where I can find the answers to these practice questions so I know where I am going wrong. Thanks! Ruth
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Passed ITIL Foundations--Easy Thanks to Book
I passed the ITIL Foundations exam yesterday with a 90% thanks to the ITIL Foundation Exam Study Guide, written by Liz Gallacher, published by Sybex. I read a chapter a night, took the quizzes at the end of each chapter, then reviewed for a week. I took the exam right in my home, using EXIN's online test option. From…
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Failed my ITIL Intermediate Service Transition exam
I took this exam today and to my horror FAILED miserably. Im hoping to re-do it in about a month. Any tips please? Any **** or sample exams anyone could share please?
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Passed ITIL Foundation!
Passed ITIL V3 Foundation today with a 35/40! Tackled it by watching Keith Barker's video series on CBT nuggets (used my free week for that) and read Claire Agutter's book once thoroughly and once skimming. I tried to use some material from Lynda.com at first but I felt like I could retain the info with that particular…
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Passed ITIL Foundation - ID photo question
I've just passed my ITIL Foundation using EXIN Online with a score of 36/40. My only concern is that I struggled to take a great picture of my ID. Is there anything I can/should do to help make sure it's ok? i.e. Send a better picture to support. I found Claire Agutters 'Exan facts you need' book to be very useful.
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Passed ITIL-F Exam
Second try for me. Score was 85%. i just had to take the time and break it all down. The Liz Gallacher ITIL Foundation Exam Study Guide was very helpful. And the ITIL® Foundation Essentials The exam facts you need book by Agutter was great for summarized reviewing As mentioned before, I was too lenient in the studying…
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Which is the best online ITIL Foundation course?
I have found several online courses, bundles. Could you please offer me some? That you bought maybe already. What about this offer: https://www.thoughtrock.com/itil-certification-exam-online/ ?
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Itil service design help
Hi all, I recently failed the ITIL lifecycle certificate in service design course. I'm pretty surprised and embarrassed, but would like some advice on retaking the exam. I attended the classroom learning which often helped with previous ITIL exams but really don't know what went wrong here. I passed two mock papers prior…
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Service integration and management (SIAM)
Service integration and management is a set of management practices that introduces a service integrator 'layer' to an organisational model to govern and coordinate multiple suppliers. It's been growing in popularity and is a good complementary skill area for ITIL/ITSM folks. I've been involved with EXIN and BCS in…
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Next Step ITIL suggestions for Operations Manager/Director
Hi All...new to this forum, but reviewed many of the threads and this seems to be a great community. I have my ITIL-F, and am planning on moving forward to the next ITIL training and (hopefully) certification and I was hoping to get some advice. I have a technical background but have moved into the Service side of the…
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Passed ITIL v3 Foundations
It was my 2nd attempt at it. The 1st time I only studied for two weeks and failed by two questions. Luckily my employer offered an ITIL class and I took it because they had an exam voucher. I took it today and nailed the exam. As for material that I used I used the ITIL sybex book along with some test engines and…
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Podcasts or videos for ITIL Foundation V3?
Hi, Just been looking on google and on this part of the forum but cannot find any good free videos or podcasts for training for this exam. There were links to podcasts - but the links didn't work unfortunately on one of the sticky threads Hope you can help , I'm dyslexic so books do not register with me at all..
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Next Step up after ITIL V3 Foundation ..?
I Recently cleared the ITIL v3 Foundation certificate exam & would like to know the most logical next step after it . I work as a Network Engineer & my organization pretty much follows the ITIL process! But considering so many paths after the foundation exam & some searching around I am really confused & would need some…
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ITIL digital badges
Hello, Just wondering, whether it's possible to get ITIL digital badge ? Check www.youracclaim.com if you don't know what i mean I found some info about it on axelos.com, but if i right, digital badges issues annually only for members and the membership is rather expensive (100 GBP+VAT per year) Are there any cheaper…
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What are the best books for ITIL Foundation V3??
Gonna start studying for ITIL Foundation soon, and I wanted to know what the best books to use for the material were??
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Service Operations Nightmare! HELP!!!
I am taking this class for the 3rd time tomorrow! I have failed this exam twice! Any pointers?
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ITIL environment – P1, P2 issues
Hi All Thank you all in-advance for your response I'd like to know how to answer this question if asked? My process in managing P1 issues, incident management / problem management. if asked. Many thanks
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Passed ITILF V3
Passed ITILF V3 with an %80 32/40
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eBook confirmation for ITIL-F
Hi everyone, since I failed my ITIL-F by 3 questions, I decided to do it again since I have invested a lot of time into it. Since I encountered a lot of ambiguity in the questions, I think I need to study again and tie up any loose ends. I purchased Claire Agutter's ebook ITIL Foundation Essentials. I noticed after…
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Best book for ITIL foundation exam?
What's the best book to use? I was considering this book: ITIL Foundation All-in-One Exam Guide https://www.amazon.co.uk/ITIL-Foundation-All---One-Guide/dp/0071841601/ref=sr_1_5?s=books&ie=UTF8&qid=1480678138&sr=1-5&keywords=itil+foundation Anyone here used it to study? Thanks, D
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New to ITIL
So I want the ITIL under my belt, and I'm very new to it. From what I gather, I need to pass 5 exams to be fully ITIL certified. The first one is Foundations. Foundations looks quite easy after watching some YT videos. Is this true? Do you have any free training materials that are "very good". If it matters, I'm also…
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Passed SOA exam today!
Hi all, English is not my first language, so plz bare with me and forgive me for any mistakes I've passed the ITIL SOA exam with score 34 out of 40 (85%) Below are some of the scenarios: 1- The scenario included Examples of 4 IT professionals (employees) within the IT organization and their skills (Network Team lead,…
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ITIL MALC exam
Where can I find more ITIL MALC practice tests? Written several times and keep missing with 1-2 marks.
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Need ITIL 2011 @ foundation Exam Code
Dear All , Recently i have completed by ITIL @2011 foundation via APMG but i am still searching for the Exam code for the same . Please some one confirm on the exam code for the same
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ITIL Foundations Certification
Good night all, Before my question, i want to apologize for my bad english. I have one question about ITIL Certification: I will do the ISEB exam (Pearson Vue), when i try to choice my exam i saw:"Exam:I TILF: ITIL® Foundation". Looking in the internet i find 2 exams for foundations,this ITILF Foundations and another one…
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Passed the ITSM Foundation exam this morning
Passed the exam this morning. I took the ITIL 2011 exam last month so I only had to write the bridge exam to get my ITSM Foundation certification. All the material is downloadable from EXIN. The exam is straight forward and in the same format as the ITIL exam. If you're looking for any questions or assistance on the exam…
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Passing The ITIL V3 Foundation.
Hi All I am looking to study for this certification all of January 2014 and take the test at the beginning of February. Looking around the different threads in this section of the forums, there seem to be a few different books advised as study guides. I am a little confused as some appear to be v3 2011 syllabus some…
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How to obtain ITIL certification
Hi, i would like to get ITIL foundations certified and had a few questions about the certification. What is the latest version of the exam? Where do i sign up for the exam? Is this an exam that i can read a book and then take? Will they send me a physical paper certificate? How tough is the test?
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Passed my ITIL Foundations
Finally got that out of the way. I honestly didn't feel confident since there was so much information that the Liz Gallacher book covered and I only had a week to study. The material was dry and very hard to get into. Finally switched to watching the CBT Nuggets videos and that made my experience that much better.…
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ITIL... wow
I no knowing about ITIL. I just read the first chapter of my book i just purchased and I have no idea what i just read... was anyone else like this the first time?? not really feeling confident about this
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Passed ITIL Foundations - Service Management
I passed with 33/40 I have to say I think this is the most straight forward cert I've done. Alot of it is common sense and although some areas do open your eyes and your think ahhhhh that's a good idea, most of this is common sense..........that someone has written down on paper to be taught! I guess the Practitioner &…
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New to ITIL - Advice needed.
Hi all, can anyone give me any advice on what resources to use to self-study for the ITIL foundation exam? practice questions etc? Thanks!!
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Passed ITIL foundations v3
Hello! Just wanted to post that I passed the ITIL foundations with a 90%. I studied for 3 days, day 1 I watched the CBT Nuggets course, I enjoyed this course immensely, day 2 I read Liz Gallacher's book which was great reinforcement material. Day 3 I did all the practice tests that I could and went over notes. I must admit…
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will going to take exam of ITIL SO
dear all Im going to take the Exam of ITIL service operation. so any idea for pass the exam. and the result appear in same time or have to wait. :)
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Passed ITIL RCV
Finally I passed it after failing the first time. I submitted the exam in the final minute, I ran out of time so the last question I was just making a guess, i didn't have time to review any of the questions. In situation like this, I thought I am going to fail again... but surprisingly that I got 90%, the only question I…
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Passed ITIL Foundation!
Hi everyone, I just came back from the testing center and I passed the exam with 90%. I used Claire's book as my only resource and it turned out to be perfect for my studying. I was planning on taking this exam earlier but kept pushing it back because of the dry material. So I decided to set a booking time that way it…
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Passed ITIL Foundations
So I just passed ITIL Foundations today with a 85%. I have been lurking on this forum and gaining valuable information from many people for awhile so I thought I would repay the forum with my experience and thoughts about the ITIL Foundations exam. This was essentially my first IT cert and I had zero knowledge of ITIL…
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Passed Foundation
Not that big a deal, but thought I'd share it with you anyway. Resources I used: IT Service Management: A Guide for ITIL Foundation Exam Candidates: Amazon.co.uk: Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury: 9781906124939: Books - a great book. Gives you everything you need to know. Some reviewers…
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Passed 2011 Foundation
Had my test today at 12:30. Passed with a 36/40. To be honest I think I over studied. Oh well, this is done and I will most likely not continue with anything ITIL related. Used CBT Nugz and Claire Agutter's book.
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ITIL Foundation - Certificate & Verification
I've recently passed the ITIL foundation exam (woop woop), I wanted to know about the following: 1) Do they send you out a physical certificate? (I self studied) 2) How would I go about verifying my certificate if my employer (current or potential) asked me to? Thanks.
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Failed Itil Foundations
Sat down for the test and didn't recognize the majority questions. I think it was the way it was worded. Did the Exin practice tests along with many others. This was a Exin test and for sure wasn't like their practice tests. Read the l L:iz and Helen along with a 3 day class at the beg of the year.
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ITIL Certifications
Does anyone know of any good self study resources for these exams? My new employer seems to be rather keen on them, but I'm not willing to spend $1400 on a course to get them
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Planning for ITIL PPO exam? Read this for sure ....
I just passed the ITIL PPO exam yesterday (34/40) 85% ... I thought i should have done bit better if there were better tips on ITIL PPO exams on the internet. I didn't get much of help from the internet by searching and googling so I thought I will put-up something for the future aspirants ... Few imp notes : 1. Read…
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Pass ITIL RCV
Pass ITIL RCV this morning. Tips Study every chapter and practice the practice exams. Put the questions and rationales page by page. I mean put question 1 of sample paper 1 and rationales for Qns 1 so that you can stimulate the real online exams. I made a blunder in OSA exams and learnt my lesson. I am studying online at…
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MALC re-take approaching <gulp>
Hi, I flunked badly on MALC 3 months ago having taken 18 months to get through the lifecycle courses/exams (passed all but one first time). I had attended a MALC classroom course and done some pre-reading but I was really nervous on exam day (as was the whole class) and panicked on 2-3 questions. I got only 48% which was a…
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Passed ITIL PRACTITIONER 11/09/2016
Hi, This is my fist thread and wanted to share with you myexperience considering many are wondering how the exam is. I speak Spanish, so I apologize in advance for any grammaticalerror you may find. ITIL Practitioner covers the CSI approach for any ITSMrelated improvement you may want to implement in your organization. In…
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ITIL General Overview
I would like to share this information that has been gathered by various individuals in my company. I am sharing this information so others who want to pursue the ITIL certification would benefit from it and also learn its importance as a needed skill in IT management. Some of the information might be outdated but still…
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How Much to Study for Foundations Exam?
Hi Everyone, How much do you recommend studying for the Foundations Exam? I am currently doing Udemy.com online course, and plan to do practice exams - do you think that's enough? Thanks for your time. :)
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Passing the MALC? How did you do it?
I took the MALC exam recently and could not believe how much harder the questions were in comparison to the intermediate exams. I subsequently failed with 29 out of 50. I am due a resit soon but feel that I am really missing something. Any advice?
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Passed ITILv3 Foundation Online
As soon as my A-Level (college) exams finished last month finished I started studying for ITIL. After 12 days of studying and practising questions I've passed with 85%. I used Claire Agutter ITIL Exams facts you need book in combination with Pearsons ITIL Foundation LiveLesson videos. The exam was taken online with Exin…
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Which one for online proctoring for itil exam ?
Hi All Any online proctoring which provides decent services for online ITIL exams? My plan is to self fund some of the courses so have budget constraints. So I am having some online trainings for ITIL Intermediate courses. But which place to book for the exams ? Any suggestions? Thanks again to all in advance. C Saha
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ITIL PRACTITIONERS - Difficult? But how different?
I have been hearing that ITIL PRACTITIONERS Exam is difficult. But can someone pls help to explain to how much different is this exam compared to ITIL Intermediate exams ? Thanks again to all
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ITIL Intermediate OSA Capabilites Study Guide REQUIRED
Hi all Just signed up for the above and wondering if anyone can recommend any study guides I can use before I actually do the course to help me to be a bit more prepared ? Thanks in advance..
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some info on ITIL
Hello Folks, Following are some of the questions I have about ITIL certs, will appreciate the answers, thoughts, suggestions: 1- Are ITIL certs more for the IT managers than a regular IT guy, I am just starting out in the filed with a degree in IT as my background. 2- Do you need to have a certain number of experience to…